Senior Software Engineer

Senior Software Engineer, GAIL Core Team About the Program
The GAIL (Get AI Live) program deploys engineers directly into strategic customer engagements to drive real AI adoption and measurable value realization.
The GAIL Core Team is the permanent engine behind that program. It provides the stable foundation of institutional knowledge, tooling ownership, and senior expertise that makes every engagement, and every rotating engineer, better than the last.
About the Role
As a Senior Software Engineer on the GAIL Core Team, you will own the hardest engagements, set the quality standard for the entire practice, and build the infrastructure that scales it. This is hands-on, customer-facing work, not theoretical process, and its impact compounds with every engagement you lead and every engineer you bring up behind you.
Working in the Japan Market
Japan brings market-specific requirements and tasks that need strong engineering knowledge to solve. These include local compliance and governance expectations, language and localization needs, and integration with established enterprise environments. Customers here expect depth, precision, and thorough follow-through. In this role, a mindset of helping the market succeed is critical. You will work through these Japan-specific challenges hands-on and turn what you learn into reusable assets for the wider GAIL practice.
What You Will Do
Engagements
Lead the most complex GAIL and Go-Live Support engagements, including large-scale enterprise deployments, escalations, and high-stakes go-lives where depth and experience matter most.
Playbook and Quality
Own and evolve the GAIL playbook, keeping deployment standards, required gates, and prescribed sequences current, accurate, and actionable across the program.
Drive quality standards across the GAIL practice by defining what great looks like and holding the line on it.
Tooling
Build, maintain, and push shared GAIL tooling across all engagements, reducing reinvention and raising the floor for every engineer in the rotation.
Mentoring and Knowledge
Mentor and ramp incoming GAIL engineers through structured onboarding, shadowing, and coaching on first customer interactions.
Capture patterns from complex deployments and feed them into the team's knowledge base, turning hard-won lessons into reusable assets that uplift the whole team.
Product Partnership
Partner with product and engineering to surface field signal from customer engagements and close the feedback loop.
To be successful in this role you have:
6+ years of software engineering experience, ideally with a mix of enterprise product work and hands-on customer or field delivery.
Strong coding ability in JavaScript and one or more additional languages (Java, Python, or equivalent), with a track record of building and shipping production-quality solutions.
Experience deploying or integrating AI features and GenAI models — including Now Assist, AI Agents, or equivalent platforms — in real customer environments.
Familiarity with prompt engineering and the judgment to tune non-deterministic outputs for reliability and production-grade clarity.
A bias for standards over shortcuts — you know when a playbook gate applies, when itdoesn’t, and you own that call with clear reasoning.
A builder’s instinct for shared tooling and reusable patterns — youdon’treinvent the wheelwhen you can build something the whole program can use.
The ability to mentor effectively — you raise the level of the engineers around you through direct coaching, not justexample.
Strong communication skills across technical and non-technical audiences, including customer-facing executive stakeholders.
Business-level English (required), with the ability to communicate fluently in written and spoken form with customers and global teams.
Business-level Japanese (nice to have), with the ability to engage Japanese-speaking customers and stakeholders in a professional setting.

Skills
Python, JavaScript, Java, Onboarding

Employment type
Full-time

Work arrangement
No