Sr Customer Service Executive - Network Operations & Support

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Broad outline of the Role
The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Minimum Qualifications & Experience
Graduate with 0-4 years of experience
Other Knowledge & Skills
Demonstration of problem-solving skillsPrior experience in providing technical support in fast paced, high availability, 24X7 environments.Knowledge of network, operation systems
Key Responsibilities
Maintaining, administering, upgrading, and troubleshooting network tools and equipmentAssisting with and implementing installations as required for new and existing customer and internal projects inclusive ofterminations, testing and labelling of most common transmission mediums, hardware installations etc.Ensure SLA are achieved and work proactively to maintain the same.Conduct vulnerability assessments for networks, Servers, applications, and operating systemsConduct network security audits and scanning on a predetermined basis.Compile and track vulnerabilities over time for metrics purposes.Timely upgradation of all the tools used and their related documents like SOP's etc.

Experience
0-4 yrs

Work arrangement
No