Assistant Manager - Network Operations & Support

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Roles & Responsibilities
Monitor and support Cisco Viptela and Versa SD-WAN infrastructure across DC, DR, and branch locations.
Perform L2 troubleshooting for SD-WAN, LAN, WAN, MPLS, Internet, and connectivity issues.
Troubleshoot basic vManage, vSmart, vBond, cEdge, OMP, TLOC, BFD, and IPsec issues.
Configure and troubleshoot BGP, OSPF, VLAN, STP/RSTP/PVST, EtherChannel, and basic switching.
Perform interface, routing, packet-loss, latency, and connectivity troubleshooting using Ping, Traceroute, Wireshark, etc.
Execute approved SD-WAN templates, configuration changes, backups, and standard maintenance activities.
Assist with DR/failover testing, IOS upgrades, device replacement, and network migrations.
Coordinate with ISP/OEM vendors for link failures and hardware/software issues.
Handle incidents and service requests within defined SLA, including P1/Major Incident support.
Escalate complex issues to L3/OEM with complete troubleshooting details and logs.
Maintain network documentation, incident updates, RCA inputs, and operational reports.
Support network vulnerability remediation and follow change/incident management processes.
Technical Skills
Cisco Viptela SD-WAN & Versa SD-WAN
BGP, OSPF, Static Routing
VLAN, STP/RSTP/PVST, EtherChannel
TCP/IP, DNS, DHCP, NAT, ACL
Cisco ISR/ASR/Catalyst
Wireshark, Ping, Traceroute
Basic DR/BCP and network security knowledge

Skills
iOS, Documentation

Work arrangement
No