Front Office Supervisor (Seasonal, PT)

Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our Owners and Guests at Fairmont Hotels & Resorts. Be an ambassador for an exceptional guest experience as Reception Supervisor, where your passion for service will inspire your team and make our Owners and Guests feel valued.
What is in it for you:
Wonderful work-life balance with incredible access to the outdoors steps away from the lodge.
Seasonal part-time employment. Job attached off-seasons.
Option for 401k.
Incredible team culture with many engagement opportunities. A place to feel appreciated.
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and supervise the Reception/Transportation team while ensuring all service standards are followed
Handle Owner/Guest concerns and react quickly, logging and notifying proper departments
Attend regularly scheduled departmental meetings
Assign tasks according to daily workflow
Balance operational, administrative and Colleague needs
Assist Owners and Guests regarding hotel facilities in an informative and helpful way
Coordinate arrival and departure schedules for Owners and Guests
Coordinate daily transportation needs
Manager on duty responsibilities as assigned
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications:
Valid Driver's License in good standing required
Must be 21+ years of age with 4 years of driving experience
Previous experience in guest services department preferred
Previous Property Management System experience preferred
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Frequent kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

Employment type
Part-time

Work arrangement
No