Concierge Supervisor

Pullman Auckland is looking for a talented and passionate Concierge Supervisor wishing to expand their knowledge and leadership experience in a luxury hotel environment. You will enjoy delivering exceptional guest experiences while supporting and leading a fun, talented, and passionate team that is dedicated to creating memorable stays for our guests.
Your key responsibilities will include but are not limited to:
Supervising the day-to-day operations of the Concierge team and ensuring service standards are consistently achieved.
Facilitating guest arrivals, departures, and assisting guests throughout their stay.
Sharing local knowledge and recommendations while actively promoting hotel facilities, services, and loyalty programmes.
Coaching, motivating, and supporting the Concierge team to enhance guest satisfaction and service excellence.
Managing shift operations across the concierge desk area and providing hands-on leadership during busy periods.
Liaising with all departments to ensure guest requests and follow-up actions are completed in a timely manner.
Assisting with training, onboarding, and development of team members.
Supporting the Front Office leadership team in achieving departmental objectives and guest satisfaction targets.
To be successful in your application, you must exhibit the following qualities:
An outgoing personality with a genuine passion for hospitality, customer service, and creating exceptional guest experiences.
Proven leadership skills with the ability to motivate, coach, and support a team to deliver outstanding service.
Flexibility to work a variety of shifts across a 7-day roster, including weekends, early mornings, evenings, and public holidays.
A strong focus on quality, presentation, and attention to detail, with a desire to further develop your career in hospitality.
An approachable and collaborative leadership style, with the ability to think outside the box and resolve guest concerns effectively.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
A proactive and hands-on approach, leading by example and supporting the team during busy operational periods.
Whilst talent and attitude are our primary requirements, you will also possess:
A Full New Zealand Driver Licence (essential).
Immaculate personal presentation.
Exceptional written and verbal communication skills.
Previous experience in a Concierge, Front Office, or guest services leadership role within a hotel environment.
Strong knowledge of Auckland attractions, tourism offerings, dining, and local events.
The ability to build positive relationships with guests, colleagues, and external service providers.

Skills
Onboarding

Employment type
Full-time

Work arrangement
No