Director of Rooms

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:
Strategic Leadership
Serve as a member of the Hotel Executive Committee, contributing to the development, execution, and achievement of the property's strategic business plan.
Translate organizational objectives into actionable departmental strategies that drive guest satisfaction, market positioning, and profitability.
Lead the Rooms Division in alignment with Fairmont, Accor Luxury, Forbes Travel Guide, and LQA service standards.
Act as the Rooms Division ambassador, cultivating a culture of excellence, accountability, and continuous improvement.
Guest Experience & Service Excellence
Champion a guest-centric service culture, ensuring every arrival, stay, and departure exceeds expectations.
Drive performance against key guest satisfaction metrics, including Guest Voice, TrustYou, LQA, and internal service benchmarks.
Lead hotel-wide service recovery strategies and ensure prompt, personalized resolution of guest concerns.
Collaborate with operational leaders to continuously enhance the luxury guest journey and identify opportunities for innovation.
Operational Leadership
Provide strategic and operational leadership across Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty and ALL member experience, Royal Service, the Health Club, and Valet and Transportation.
Keep cleanliness, presentation and operational readiness at the highest standard throughout the hotel.
Lead operational audits, quality assurance and compliance reviews.
Serve as primary liaison with third-party valet operators and key Rooms partners.
Financial & Commercial Performance
Develop and manage annual operating budgets, capital planning requirements, and monthly forecasts for all Rooms Division departments.
Drive departmental profitability through labor management, productivity optimization, expense control, and revenue-enhancement initiatives.
Partner closely with the Revenue Management team to maximize RevPAR, ADR, occupancy, and total hotel profitability.
Leverage business intelligence, operational analytics, and forecasting tools to support data-driven decision making.
Ensure accountability for financial results and achievement of departmental KPIs.
Talent Development & Culture
Build and sustain a high-performance culture focused on engagement, inclusion, recognition, and continuous growth.
Lead succession planning initiatives and develop a strong pipeline of future leaders within the Rooms Division.
Coach, mentor, and develop Department Heads and emerging leaders through regular performance and career development conversations.
Partner with Talent & Culture to attract, recruit, onboard, and retain top hospitality talent.
Foster positive labor-management relations within a unionized environment.
Quality, Safety & Sustainability
Ensure full compliance with all health, safety, security, and emergency preparedness standards.
Promote a workplace culture focused on colleague wellbeing and psychological safety.
Champion sustainability and responsible hospitality initiatives in alignment with Accor environmental goals.
Maintain compliance with all corporate, legislative, and brand standards.
Partnership & Stakeholder Management
Serve as the primary liaison with Third Party Valet operators and key Rooms Division service partners.
Collaborate closely with the Director, Food & Beverage, Director, Spa, Executive Chef and other Executive Committee members to deliver an integrated luxury guest experience.
Represent the hotel professionally with owners, brand partners, community organizations, and industry stakeholders as required.
What is in it for you:
Salary Range: $150,000 – $190,000 USD
Discounted hotel rooms and food & beverage rates at our sister properties around the globe
Learning programs through our Academies to help you grow and perform at your full potential
A seat on the Executive Committee of one of Los Angeles’s most iconic hotels
Opportunity to grow your career across Fairmont and Accor’s global luxury portfolio
The chance to make a difference through Corporate Social Responsibility activities like Planet 21 and WATCH
[Health benefits, 401(k), relocation assistance if applicable, other perks]
Your experience and skills include:
5–7 years of progressive Rooms Division leadership in luxury hotels, resorts or complex hospitality operations
Previous experience as Director of Rooms, Executive Assistant Manager – Rooms, Hotel Manager or an equivalent senior operations role
Proven success leading large teams and driving guest satisfaction, colleague engagement and financial results
Experience managing a unionized workforce is strongly preferred
Strong financial acumen: budgets, forecasts, labor productivity and P&L management
Advanced analytical skills and proficiency with PMS, RMS, labor management and guest experience platforms
An inspiring leadership presence, with strong emotional intelligence and influencing skills
Excellent written and verbal communication; bilingual English/Spanish is highly desirable
A bachelor’s degree in Hospitality, Business or a related field is preferred; an MBA or executive leadership certification is an asset
Flexible schedule, including evenings, weekends, holidays and major events

Employment type
Full-time

Work arrangement
No