Concierge

The knowledge and expertise of a great Concierge are essential to meeting the expectations of our Owners and Guests during their stay at the Lodge. Your ability to anticipate needs and provide thoughtful, informed recommendations will help create a truly memorable experience. Acting as a liaison between Owners, Guests, internal departments, and external vendors, you play a key role in ensuring every aspect of the guest experience is seamless and enjoyable.
This is a seasonal, full-time position. Please note that employee housing is not available.
What’s in it for you:
A wonderful work-life balance with incredible access to the outdoors just steps from the Lodge
Seasonal full-time employment with potential offseason opportunities
Options for medical, dental, vision, disability, and life insurance, as well as a 401(k)
An incredible team culture with meaningful engagement opportunities—truly a place to feel appreciated
Employee benefit card offering discounted rates at Accor properties worldwide
Access to learning programs through our Academies
Opportunities to develop your talent and grow within your property and across the global network
The ability to make a difference through Corporate Social Responsibility initiatives, such as Planet 21
What you will be doing:
Assist guests with lodge facilities in an informative and helpful manner
Personalize each guest’s experience by providing a professional, friendly, and engaging welcome
Maintain a strong presence in the Club Room as an ambassador of the property and brand, delivering exceptional service
Address guest concerns promptly, ensuring proper documentation and communication with the appropriate departments
Perform basic bartending duties
Your experience and skills include:
A strong ability to focus on guest needs while remaining calm, courteous, and professional at all times
Excellent interpersonal and problem-solving skills
The ability to perform effectively under pressure in a fast-paced environment
Strong communication skills with a polished and professional presentation
Flexibility to work a variety of shifts, including weekends, holidays, and both morning and evening hours
A collaborative mindset with the ability to work cohesively as part of a team
Proficiency in Microsoft Windows applications; previous experience with a Property Management System is preferred

Skills
Documentation

Employment type
Full-time

Work arrangement
No