Branch Operation Specialist (Public Benefits Specialist, Entry) Bilingual Spanish/English Preferred - Dallas

Initial Posting Date:
11/10/2026
Application Deadline:
11/17/2026
Agency:
Department of Human Services
Salary Range:
$3,798 - $4,954
Position Type:
Employee
Position Title:
Branch Operation Specialist (Public Benefits Specialist, Entry) Bilingual Spanish/English Preferred - Dallas
Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! In a state where support should be a right, not a privilege, the Oregon Eligibility Program is breaking down barriers and redefining how we connect individuals to the vital services they deserve.
Bilingual English/Spanish Preferred
This recruitment has a bilingual in English/Spanish Preference but not required. You need not be bilingual to qualify for this position.
If chosen for the bilingual preference, you would be required to pass test(s) evaluating your proficiency in the bilingual preference for this position. Upon passing the test(s), you will receive 5% bilingual differential pay.
Summary of Duties
The Branch Operations Specialist (Public Benefits Specialist, Entry) provides assistance to individuals and families seeking services by providing specialized assistance on behalf of program staff. This position helps to guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures, and programs by performing case aid duties in collaboration with other branch staff. This position also may assist customers in meeting emergent needs for SNAP and issues authorized payments for services.
As a Branch Operation Specialist, you will:
Create a welcoming environment for the public with friendly, respectful, professional, and courteous service.
Answer phones with appropriate phone system when covering phones, including answering client’s questions regarding programs and case specific information.
Input of incoming tasks into database and create working batches.
Process administrative tasks in One System related to eligibility.
Explain procedures, including such things as applying for benefits, providing documentation, and requesting grievance or hearings.
Perform specialized activities requiring independent judgment to make decisions or select a course of action based on laws, rules, policies, and procedures within TANF, SNAP, ERDC, or TA-DVS and medical.
Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs.
Minimum Qualifications
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.).
OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.
OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
Experience providing front-line customer service in a high-volume reception or front desk environment.
Experience interviewing, obtaining, and evaluating information for customers to access services.
Experience adapting communication styles to effectively convey complex rules, regulations and procedures.
Experience maintaining organization, while swiftly adapting to shifting priorities and new responsibilities.
Experience providing compassionate, patient support to customers experiencing financial or emotional stress while maintaining professionalism.
Experience with intermediate-level digital tools and platforms, including Microsoft Word, Microsoft Excel, email systems, and web-based applications; able to efficiently navigate, research, reconcile, and validate data across multiple online sources.
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
The use of outside resources such as Artificial Intelligence software du

Skills
Artificial Intelligence, Excel, Data Entry, Documentation