Executive – MBO Channel - BLR

Job Title: Executive – MBO ChannelDepartment: Dealer Network / MBO Channel
Key Responsibilities & TasksOrder Placement & ManagementCoordinate with ABMs for dealer order placement and resolve order-related issues, including pricing, SKU discrepancies, payments, and delivery status.Track pending orders and coordinate with internal teams for timely resolution.2.Queries & Issue ResolutionManage dealer-related queries escalated by ABMs.Coordinate with internal teams to resolve invoice, payment, pricing, and other operational issues.3.Returns & ReplacementsProcess and track return/replacement requests received through ABMs.Coordinate with relevant teams for approvals, pickups, replacements, and closure.4.Dealer OnboardingCoordinate with ABMs for dealer documentation, registration, dealer code creation, and activation.Track onboarding progress and ensure timely completion.5.MIS & ReportingMaintain trackers and reports for orders, queries, returns/replacements, and dealer onboarding.Monitor pending cases and ensure timely follow-ups and escalations.
Desired Candidate ProfileGraduate in any discipline.Experience in sales operations, dealer operations, or backend support preferred.Good coordination and communication skills.Proficiency in MS Excel/Google Sheets and reporting.
Key Performance Indicators (KPIs)Timely order processing and query resolution.Turnaround time for returns and replacements.Dealer onboarding and activation timelines.Accuracy and timeliness of MIS reporting.

Skills
Excel, Onboarding, Documentation

Work arrangement
No