[Internship] Customer Service Intern

Customer Support Operations
Handle customer inquiries and service requests across digital support channels including email, chat, self-service platforms, and back-office processes
Ensure timely, accurate, and customer-focused case handling in line with defined service standards and quality expectations
Contribute to a professional, collaborative, and customer-centric team environment
Performance & Process Support
Monitor service quality using established KPIs, dashboards, and customer feedback to identify improvement opportunities in daily operations
Document recurring issues, process gaps, and customer pain points
Support the implementation of corrective actions
Provide reliable operational input for reporting, analysis, and continuous service improvement
Currently pursuing a Bachelor’s degree in Business Administration, Customer Service Management, Operations, Information Systems, Computer Science, or a related field
Mandatory language proficiency: English; Optional: Japanese
Basic knowledge of database concepts and SQL
Strong customer-centric mindset and commitment to delivering a high-quality service experience
Ability to manage customer requests professionally, accurately, and with empathy
Strong communication and collaboration skills with the ability to work effectively in cross-functional teams
Reliable, structured, and service-oriented working style with strong attention to detail
Proactive attitude and willingness to learn, adapt, and contribute to change initiatives in a digital and AI-supported environment
Must provide a letter of recommendation from your university
Availability to work 40 hours per week

Skills
SQL, Customer Support

Employment type
Intern

Work arrangement
No