Service Advisor

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.
We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.
Service Advisor – Kia Silverlink
New Dealership Launch | Join the Founding Team
Location: Kia Silverlink, Newcastle upon Tyne
Contract Type: Permanent
Hours: 42 hours weekly (Monday to Friday 8.00am to 6.00pm, with one early finish per week and Saturdays 8.00am to 2.00pm on a rota basis)
Salary: Competitive OTE plus bonus package (uncapped), with a £29,000 basic salary
Kia Silverlink is recruiting for an experienced and dedicated Service Advisor to join our brand-new Aftersales Team. With the dealership due to open in February, this is a fantastic opportunity to be part of the launch team and help establish one of Kia's newest retailers from day one.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills, capable of building strong relationships with both colleagues and customers. Reporting to the Service Manager, you will play a key role in creating the customer experience that will define Kia Silverlink as the business grows.As a start-up dealership, we're looking for individuals who thrive in a fast-paced environment and are excited by the opportunity to help build something new. During the initial launch period, you'll be at the heart of the operation, helping establish processes, customer relationships and service standards that will contribute to the long-term success of the dealership.
As a Service Advisor, you will benefit from continuous training opportunities through our manufacturer and in-house development programmes, giving you every opportunity to grow your career within the automotive industry. This is a truly exciting opportunity with excellent progression potential.
Responsibilities
Booking MOTs, servicing and repair work for our customers
Advising customers about warranty cover and promoting additional products and services where appropriate
Liaising with the wider Aftersales Department to organise and schedule workshop appointments
Managing a high volume of customer interactions, including telephone calls, emails and online booking enquiries
Keeping customers informed throughout their vehicle's journey in the workshop
Maintaining accurate customer records and updating dealership systems accordingly
Delivering exceptional customer service at every stage of the customer journey
Supporting the successful launch and growth of Kia Silverlink by helping establish excellent customer service standards from day one
Working closely with the Service Manager, Technicians and Parts Department to ensure an efficient and seamless customer experience
What You'll Bring
Previous experience in a Service Advisor role within the automotive industry
Excellent communication and customer service skills
The ability to build rapport quickly and manage customer expectations effectively
Strong organisational skills and the ability to manage multiple tasks in a busy environment
Confidence in explaining technical information clearly and professionally
Experience using Kerridge, ADP or similar dealer management systems would be advantageous
A positive, proactive attitude and willingness to support the wider team
The ability to work independently whilst also contributing as part of a high-performing team
A passion for delivering first-class customer experiences
This is an exciting opportunity to join Kia Silverlink at the very beginning of its journey. If you're looking for a fresh challenge, want to be part of launching a brand-new dealership and have a passion for delivering outstanding customer service, we'd love to hear from you.
If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch.
Core Benefits:
Competitive salaries with structured pay scales and progression as you grow within the business
Generous annual leave that increases with your length of service
Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing:
Eyecare vouchers to help cover vision care needs
Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
Dental insurance for everyday dental care and unexpected treatments
Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing:
MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
Free will writing services to help plan for the future
Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle:
Discounted gym memberships to support an active lifestyle
Travel insurance to help you explore with confidence
Access to home and technology vouchers
bYond card and a wide range of exclusive retail and lifestyle discounts
We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For

Skills
Talent Acquisition