ALM Support Engineer (Remote in México)

INTRO
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
YOUR ROLE
Support and enhance Application Lifecycle Management (ALM) platforms and engineering tools to enable efficient requirements, testing, automation, and development processes across engineering teams.
Administer, configure, maintain, and support Jira and related Atlassian tools, including projects, workflows, issue types, permissions, notifications, dashboards, screens, and custom fields.
Develop and maintain automation, scripts, and utilities to streamline administration, support activities, and ALM processes.
Support IBM DOORS Next Generation (DNG) and IBM Engineering Test Management (ETM) for requirements and test management activities.
Support ALM processes including requirements management, traceability, change management, test management, release management, and reporting.
Support integrations across Jira, Confluence, GitHub Enterprise, Bitbucket, Jenkins, Git, IBM DNG, ETM, and other engineering tools while troubleshooting application, integration, authentication, and performance issues.
Collaborate with engineering stakeholders to translate requirements into tool configurations and automation solutions, provide user support and training, maintain documentation, and evaluate new capabilities to improve ALM processes.
YOUR PROFILE
Bachelor Degree in Engineering and Conversational Egnlish.
Strong experience with Jira administration, configuration, workflows, permissions, and automation.
Experience with IBM DOORS Next Generation (DNG), IBM Engineering Test Management (ETM), requirements management, traceability, change management, and test management.
Hands-on experience with Jira Automation, ScriptRunner, Groovy, JQL, REST APIs, JSON, and scripting/programming using either Python, PowerShell, JavaScript, Java, Groovy, or similar languages.
Working knowledge of GitHub Enterprise, Bitbucket, Jenkins, Confluence, Git, CI/CD environments, engineering tool integrations, APIs, authentication, and client-server environments.
Experience troubleshooting, testing, upgrading, and supporting enterprise engineering applications, combined with strong problem-solving, communication, documentation, and customer-support skills.
WHAT YOU'LL LOVE ABOUT CAPGEMINI
Access continuous learning through internal academies, certifications, and mentorship.
Award-winning career acceleration programs.
Work on meaningful projects that use technology to solve real-world challenges.
Active employee networks promoting diversity, equity and inclusion like OutFront, CapAbility or Women@Capgemini.
ABOUT CAPGEMINI
Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries.

Skills
Python, JavaScript, Java, REST API, Git, CI/CD, Jenkins