Sportsbook Ticket Writer - Part Time - (Chase Field)

Reporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering.
Must be 21 years of age or older
Be able to pass a background check
Able to obtain a gaming license from the Gaming Control Board and other jurisdictions if deemed necessary
Proficient in English verbal and written
Flexible to work various shifts, weekends, and holidays
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Must have a minimum of 1 year of cash handling experience in a work setting
H.S. Diploma, GED, or equivalent preferred
Ability to do simple math
Understanding and responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board
Obtain an Employer Identification Number (EIN)
ADDITIONAL REQUIREMENTS:
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs.
Must be able to write for extended periods of time.
Must be able to twist, bend or reach with no significant boundaries
Provide a top-tier level of customer service that encourages customers to come back repeatedly
Maintains professional appearance and demeanor throughout shift
Ensure you adhere to all the rules and regulations set forth by the company and gaming control board
Become familiar with our betting options and be able to strike up conversations with customers regarding those options
Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
Be a positive team member and work collaboratively with other team members and your leadership team
Ensure that all necessary paperwork/documentation is filled out according to company policy and gaming control board standards.

Skills
Excel, Documentation

Work arrangement
No