Sportsbook Manager - Full Time (Tropicana Atlantic City)

The Sportsbook Manager is responsible for effectively managing the operations of our sports book and fostering a high-performing, welcoming environment that is focused on customer service and compliance. Casino KEY License required.
• 2+ years of management experience in a retail environment, preferably in a sports book
• Must be able to work independently with minimal supervision
• Must be confident in one’s ability to assess situations and make informed decisions
• Good interpersonal communication skills
• Ability to manage relationships
• Strong problem-solving skills
• Ability to manage a diverse range of activities and effectively prioritize responsibilities
• Successfully pass all onboarding requirements necessary for this job (drug screen, background, etc.)
• Prior work experience in a sports book is highly preferred
• Ability to motivate, lead, and mentor staff members
• Effective communication skills, both written and verbal
• Professional appearance and demeanor
• Self-starter attitude who shows initiative
• Committed to delivering an elevated level of customer service
• Must hold or be able to obtain a Casino KEY License- instructions will be sent.
ADDITIONAL REQUIREMENTS
• Must be able to stand for extended periods of time.
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time.
• Must be able to twist, bend or reach with no significant boundaries.
• This position may be exposed to a smoke-filled environment
• Responsible for the operation and conduct of the sports wagering lounge pursuant to N.J.A.C 13:69D-1.11(b) 8 for Tropicana Atlantic City.
• Effectively assist and manage the day-to-day activities and business levels of the sports book: hiring, scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
• Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
• Interact daily with senior leadership of our casino partner to serve as a brand ambassador to both sports book and casino patrons alike
• Manage all aspects of our sports betting equipment
• Demonstrate leadership and ensure operational effectiveness which will yield a successful operation
• Generate opportunities to maximize handle, profitability, and promotion of the Brand
• Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
• Ensure betting control guidelines are adhered to within the sports book.
• Foster an environment focused on customer service and compliance.
• Develop skills and knowledge of the sports book team
• Plan and execute an effective staffing model, keeping in line with an approved budget
• Direct and motivate the relevant stakeholders during planning, execution, and opening
• Establish and maintain effective and professional working relationships with internal and external contacts
• Promote a positive image for the company within the industry and community
• May perform additional duties as assigned

Skills
Onboarding

Work arrangement
No