Star Service Supervisor

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
We offer excellent benefits and perks including one free meal per shift and free theme park access.
We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
We invest in training and development opportunities for all team members.
We promote social responsibility by being a good neighbor in the community.
We care for you, just as we care for others.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Helios Grand Hotel
Join the team and immerse guests in a world of Mediterranean elegance, where you’ll create one-of-a-kind experiences that guests will never forget, all just steps from Universal Epic Universe.
Job Specific
Performs departmental opening and closing duties
Monitors and supervises department staff
Schedules Star Service Delivery staff according to established guidelines and forecasted needs
Obtains Hospitality function sheets, coordinates activities as needed to ensure timely performance of all necessary duties. Oversee all aspects of Hospitality Suite set up, service and breakdown
Oversees amenity preparation and delivery, monitors in-house VIP’s to ensure satisfaction
Supervises completion of required set up / preparation, at beginning of shift and clean up restocking at end of shift
Inspects all equipment prior to, during and at end of shift, reports any needed repairs to supervisor
Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
Coordinates preparation of coffee as required throughout shift
Ensures trays and carts are reset as required throughout shift
Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
Oversees/expedites Star Service requests to guest in a timely manner
Monitors/delivery, set up and service of Housekeeping related requests and Room Service orders in guest room.
Ensures that proper charge authorization or payment for orders delivered is obtained
Monitors completion of departmental paperwork to ensure accuracy
Coordinates pick up of soiled Room Service trays and carts from guestrooms and corridors
Ensures cleanliness of Room Service area and equipment Assigns and verifies completion of closing duties at end of shift
Oversees all activities related to restocking of guestroom refreshment pantries
Monitors/maintains refreshment pantry product inventory
Coordinates maintenance of all guestroom refreshment pantries and restocking equipment
Coordinates pick up/processing/delivery of guest laundry valet orders
Performs administrative functions for department in accordance with hotel standards
Maintains special service/amenity requests files and coordinates delivery of items requested
Oversees/assists in set-up, delivery of service in Hospitality Suites
Attends meetings as required to communicate with personnel and stay current with pertinent hotel information and activities
Coaches , counsels, trains, retrains employees as needed to ensure provision of superior levels of service
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Qualifications
Minimum of one year of experience in hospitality or relevant industry required.
Previous experience in a role with supervisory elements, including training, coaching, or supporting team performance preferred.
Previous in-room dining experience preferred.
Proficient in using POS software and Microsoft Office Suite.
Certification as” Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification.
Must be able to obtain TIPS certification.
Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests.
Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
Position requires alternating periods of desk work and on‑floor activity, including standing, walking, and lifting 35 to 50 pounds.