Director of Front Office

Recognized as a Tennessean Top Workplace, Loews Nashville Hotel offers careers in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, team members support 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) retirement plans with company match
Paid Sick Days, Vacation, Holidays & Paid Bereavement
401(k) retirement plans with company matching
Pet Insurance and Paid Pet Bereavement
Free onsite parking and 50% off monthly bus passes
Complimentary meals in Team Member Café while working
Community volunteer opportunities
Training & Development opportunities, career growth
Tuition reimbursement
Team Member Hotel discounts, other perks & more!
Benefits are subject to eligibility and may vary by position
What We’re Looking For:
A dynamic and service-driven Director of Front Office who will lead the heartbeat of guest interactions at Loews Hotels. As the face of our property, you’ll orchestrate seamless arrivals, departures, and personalized experiences that set the tone for unforgettable stays. This role demands a strategic leader who thrives in a fast-paced environment, balancing operational excellence with genuine hospitality to ensure every guest feels valued and cared for.
Who You Are:
Inspirational Leader: You motivate and empower your team, fostering a culture of collaboration, accountability, and pride in service
Guest Experience Champion: You anticipate needs and deliver personalized solutions that exceed expectations
Clear Communicator: You engage with guests, team members, and stakeholders with confidence and professionalism
Decisive Problem Solver: You remain calm under pressure, making sound decisions that protect both guest satisfaction and operational integrity
Organized Multitasker: You manage competing priorities with precision, ensuring smooth operations and exceptional service delivery
Veterans and military spouses are encouraged to apply
What You’ll Do:
Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring flawless execution and adherence to Loews standards
Lead and develop a high-performing team through coaching, mentoring, and training programs that drive engagement and growth
Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members
Monitor guest feedback and implement strategies to enhance satisfaction and loyalty
Coordinate room allocations and collaborate with Housekeeping to meet guest preferences
Maintain accurate financial records, conduct audits, and prepare performance reports for leadership
Partner with other departments to promote hotel services and optimize operational efficiency
Respond to emergencies with professionalism, prioritizing safety and security
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned
Your Experience Includes:
Bachelor's degree or relevant work experience required
Minimum of four (4) years guest service experience in hotel hospitality required
Minimum four (2) years Front Office or guest service leadership experience required
Experience with previous Property Management System, preferred Opera System
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting
Ability to stand for long periods of time required
Who You’ll Supervise:
Front Desk Team
Guest Services Team

Skills
Financial Analysis, Payroll