Experience Manager

Position Summary
The Experience Manager is responsible for creating, incubating, selling, planning, and executing private and public experiences on and off the mountain across the winter and summer seasons, in partnership with the Experience Director. This role is highly client-facing, leading sales calls and meetings with both internal teams and prospective clients to bring new experiences to life. The Experience Manager also provides hands-on, on-site management of event experiences and staff, ensuring seamless execution and a high-quality experience for every attendee. Success in this role requires close collaboration across departments throughout the organization, from sales and operations to marketing and mountain teams, to deliver experiences that are both innovative and flawlessly executed. This position reports to the Director of Client Experience.
The salary range for this position is $65,000 to $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until December 1, 2026.
Essential Job Functions/Key Job Responsibilities
Work with Director of Experiences to ideate, curate, deliver and incubate world-class experiences across Aspen One
Serve as a key connector across Aspen One, partnering closely with Sales, Marketing, Hospitality Operations and Mountain Operations to align experiences with broader company goals and ensure consistent, on-brand execution.
Identify market trends and drive innovation for new experiences across Aspen One
Give attention to every detail around event planning and execution, from guest greeting to exceptional standards for service and aesthetic on site.
Sell experiences for Aspen One across all channels (email/phone/in person), proactively prospecting new business and building a pipeline of private and corporate clients. Provide timely follow-up with guests and convert leads into sales with confidence, meeting or exceeding revenue targets.
Create a warm, welcoming environment and build personalized relationships with guests, using names and preferences to deliver tailored service
Partner with the Director of Experiences to bring new experiences to life, from concept and planning through execution — collaborating cross-functionally with partners, brands and marketing teams at every stage
Client management, providing tailored offerings based on guests needs from creation through execution and follow up, as necessary.
Work with Director of Experiences to hire staff to execute experiences
On-site management of staff during event and experience execution
Hosting, assisting and collaborating with our key partners and brands such as LVMH, Burgess and many others.
Develop and maintain relationships with key Aspen Skiing Company and Aspen Hospitality personnel to facilitate effective communication and execution with the following departments - Product Sales & Services, Hospitality Operations, Ski and Snowboard Schools, Rental/Retail, Administration, Guest Services, Online Services, Events & Partnerships and Mountain Operations
Share feedback with management regarding products and procedures to enhance the guest experience and immediately address opportunities
Possess intimate knowledge of local mountain terrain, snow conditions, and department programming to make accurate and appealing recommendations
Understand the department’s budget and operate within it while analyzing trends from daily financial snapshots, historical reports and forecasts
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
Other duties as assigned
Education & Experience Requirements
College degree preferred
At least 2 years of experience working in a role responsible for delivering a high level of guest service required
At least 2 years of experience working events required
Sales experience preferred
Managerial experience in an event setting preferred (servers, kitchen staff, drivers, etc.)
Previous experience using Microsoft Office Suite required
Bi-lingual preferred
Knowledge, Skills & Abilities
Excellent verbal and written communication skills in English; ability to communicate proficiently verbally in English and Spanish is preferred
Knowledge of customer preferences and how to meet or exceed them
Proficient knowledge of Microsoft applications including Word, Excel and Powerpoint
Excellent time management skills with a proven ability to meet deadlines
Demonstrated active listening and interpersonal skills used to personalize the guest experience
Ability to build relationships with clients while anticipating and exceeding their needs and troubleshooting issues in a timely, calm and professional manner
Ability to function well in a high-paced and at times stressful environment
Ability to act professional in a fast-paced environment
Excellent organizational skills and attention to detail
Skilled in creating exceptional guest experiences through personalized service and attention to detail
Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
Ability to manage multiple priorities and projects simultaneously without sacrificing quality
Ability to manage and lead diverse teams, fostering a positive and productive work environment
Ability to delegate tasks effectively, empowering teams while maintaining accountability
Ability to assess team performance, provide feedback, and implement development plans
Proficient knowledge of industry regulations and how they affect business operations
Skills in managing relationships with both internal and external stakeholders

Skills
Excel

Employment type
Full-time

Work arrangement
No