Lead Ski Valet - Winter 26-27

The Lead Ski Concierge is responsible for delivering exemplary guest service by overseeing the storage, retrieval, and care of ski equipment, while maintaining a clean, organized, and welcoming valet area. This role requires intimate knowledge of ski conditions and mountain layouts, along with the ability to guide and assist guests with rentals, gear, and ski-related services. This role reports to the Guest Services Manager.
Job Posting Deadline
Applications for this position will be accepted until December 1, 2026 for the 2026-2027 Winter Season.
Essential Job Functions / Key Job Responsibilities
Oversee and support daily ski valet operations, ensuring smooth and courteous equipment handling
Store, retrieve, and safely manage guest ski equipment in the boot lounge or ski valet area
Assist guests in packing skis, boots, and poles for arrival or departure
Coordinate pick-up and return of rental skis as requested
Deliver packed gear to the Concierge Desk for guest departures
Maintain up-to-date knowledge of local ski conditions and terrain across all four Aspen Snowmass mountains
Provide accurate skiing guidance and mountain recommendations to guests
Maintain a clean, safe, and fully stocked ski valet area, including snow removal and de-icing
Address and troubleshoot guest equipment issues in coordination with Ski Concierge and Aspen One staff
Communicate guest feedback or concerns to the manager in a timely manner
Uphold hotel grooming, fire safety, and emergency procedures as required
Other duties as assigned
Education & Experience Requirements
High school diploma or equivalent required
Ski or outdoor equipment handling experience preferred
Valid driver’s license preferred
Knowledge, Skills, & Abilities
Strong knowledge of skiing, ski equipment, and Aspen/Snowmass terrain
Familiarity with daily ski conditions and weather-related implications
Ability to ski at an intermediate level or higher
Courteous, guest-focused demeanor with strong interpersonal communication skills
Ability to multitask in a fast-paced, outdoor environment
Comfortable lifting, carrying, and maneuvering ski equipment safely
Proficient with basic equipment logging or tracking systems
Ability to follow protocols and uphold safety standards
Team-oriented with a proactive and dependable attitude
Strong organizational and time management skills
Flexibility to work weekends, holidays, and variable shifts
Willingness to assist other departments as needed

Employment type
Full-time

Work arrangement
No