Microsoft Identity Solutions Support

Job Title
Microsoft Identity Solutions Support
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are looking for an experienced Microsoft Identity Manager (MIM) Consultant to act as a trusted technical advisor for enterprise customers. This role will lead identity modernization initiatives, assess and optimize existing MIM deployments, design hybrid identity architectures, and guide migrations to modern cloud-based identity governance solutions.
The ideal candidate has deep expertise in IAM, hands-on experience with MIM/FIM, and a strong background in hybrid identity, customer consulting, and Microsoft identity technologies.
Key Responsibilities
Serve as the primary technical advisor for enterprise customers using Microsoft Identity Manager (MIM).
Lead identity transformation and modernization initiatives.
Conduct technical workshops, architecture reviews, and operational health assessments.
Design and validate hybrid identity architectures integrating:
Microsoft Identity Manager (MIM)
Microsoft Entra ID (Azure AD)
Active Directory
Azure Active Directory Connect / Entra Connect
Identity Governance solutions
Privileged Identity Management (PIM)
Provide technical guidance for:
User provisioning and deprovisioning
Role-based access control (RBAC)
Self-service password reset (SSPR)
Group and role management
Synchronization and metaverse design
Identity governance processes
Support migration from legacy IAM platforms and MIM to modern cloud-based identity governance solutions.
Troubleshoot complex identity lifecycle, synchronization, and provisioning issues.
Deliver remediation plans and architectural recommendations.
Required Qualifications
10+ years of experience in Identity and Access Management (IAM).
Hands-on experience with Microsoft Identity Manager (MIM) or Forefront Identity Manager (FIM).
Experience designing and supporting hybrid identity solutions.
Required experience migrating customers from MIM to modern cloud-based identity governance solutions.
Strong understanding of:
Active Directory Domain Services (AD DS)
Microsoft Entra ID (Azure AD)
Entra Connect / Azure AD Connect
LDAP
Kerberos
SAML
OAuth
OpenID Connect
SCIM
Experience with:
Windows Server
PowerShell automation
SQL Server
Enterprise provisioning systems
Identity synchronization platforms
Strong communication skills and experience engaging enterprise and executive stakeholders.
Preferred Qualifications
Experience with Microsoft Entra Identity Governance
Experience with Zero Trust security architecture
Knowledge of SailPoint, Saviynt, Okta, Ping Identity, or similar IAM platforms
Familiarity with:
Microsoft Sentinel
Defender for Identity
Conditional Access
Privileged Identity Management (PIM)
Access Reviews
Lifecycle Workflows
#WAH
#Costa Rica

Skills
Azure, SQL

Experience
10+ yrs

Work arrangement
Yes