Senior Customer Service Advisor

We are looking for enthusiastic and customer-focused Customer Support Executives to handle customer queries for different Lob's within CNX
Department: Customer Service / Operations
Employment Type: Full-Time
Work Mode: Work From Office - (On-Site)
Shift: Rotational Shifts / 2 days off
What you will do
Handle inbound and outbound customer calls professionally.
Understand customer concerns, identify issues, and provide accurate solutions.
Assist customers with account-related queries, billing concerns, payments, and service-related issues.
Maintain a high level of customer satisfaction through effective communication.
Follow up with customers to ensure their concerns are resolved.
Handle customer complaints with patience, empathy, and professionalism.
Maintain accurate records of customer interactions in CRM systems.
Escalate complex issues to the concerned departments whenever required.
Achieve performance targets such as AHT, CSAT, FCR, and quality scores.
Follow company policies, process guidelines, and quality standards.
Who we need
Freshers and experienced candidates can apply, depending on the hiring requirement.
Minimum qualification: 12th pass / Graduation
Excellent English communication skills.
Strong customer service and interpersonal skills.
Good listening and problem-solving abilities.
Ability to handle difficult and dissatisfied customers.
Basic computer knowledge and CRM navigation.
Good typing and multitasking skills.
Ability to understand order management and payment-related queries.
Willingness to work in rotational shifts.

Skills
CRM, Customer Support

Experience
5+ yrs

Work arrangement
No