Workplace Services Coordinator

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
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JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Joining this team means you will drive our JLL behaviors and values of Teamwork, Ethics and Excellence with collaboration across service lines and locations.
Job Summary
The Workplace Services Coordinator (WSC) is one of the most important parts of the Integrated Facilities Management (IFM) team, reporting to the Assistant Site Services Manager. The WSC is a friendly and approachable face on campus who is responsible for ensuring pristine, safe and functional workspaces for our client’s employees.
The ideal candidate will be well known and visible as they exhibit exceptional customer service skills, a fun positive attitude, and the ability to support facilities management professionals in a fast-paced environment.
This team member will be the first level of defense in addressing frequent customer and building issues. They are the eyes and ears on campus, working to reduce our team’s response times, improve our work order closure rates and follow through with the customers to be in compliance with Service Level Agreement (SLA) requirements.
ESSENTIAL JOB DUTIES:
Work with the entire JLL account team to build and deliver best in class workplace experiences that in turn promote efficiency, productivity, and optimal performance
Conference rooms are ready, organized and clean
Common areas are usable, organized and clean
Building audits are performed consistently as required
Address customer inquiries and concerns ensuring timely and quality issue resolution and service delivery
Respond to all facility inquiries and complaints, assess problems and take the necessary corrective action / solution-making and recovery
Follow up with customers to ensure satisfaction
In person, message, email or work order
Ticket management
Create proactive and reactive work orders, and assign work orders as appropriate
Follow up on work orders assigned in your zone through ticket completion
Work with the facilities coordinator and vendor partners on prioritization
Address frequent IFM issues or deficiencies in assigned spaces
Carry with you on your daily walks the necessary and most likely to need items (i.e. batteries, light bulbs, magic eraser, etc.)
Change light bulbs, wipe down walls, move boxes, change ceiling or carpet tiles, replace consumables, as appropriate
Provide all customers in your zone and visitors with information regarding the cultural work environment and etiquette.
Understand and execute workplace programs within assigned buildings
Tag and remove clutter in and around the building to support a clean work environment
Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are occupant ready and fully stocked
Complete daily site inspections within the assigned building portfolio
Assist in the monitoring and assessment of vendor performance via scorecards
Maintain par level inventory of office supplies for building location
Process improvement - continuously evaluate existing methods to identify innovative ways to streamline and enhance service delivery to maximize the employee experience
Provide support to events team - power adds and event supplies
Collaborate with site facilities leadership to develop building initiatives designed to create connections between customers and share information regarding local attractions, events (concerts, theater, sporting events, special events, etc.), and news (road closures, traffic patterns, weather issues, etc.).
Support ASSM and SSM on new programs and projects or any other reasonable tasks as requested
EDUCATION:
High school diploma or a General Equivalency Diploma (GED) required
WORK EXPERIENCE/TRAINING:
Minimum of 2-3 years work experience in an administrative, facilities/property management, hospitality, commercial real estate or professional services industry preferred
Experience with data entry, organizing, answering phones, scheduling and communications
Eagerness to learn and grow in a fast paced environment
KEY COMPETENCIES:
Proficient in technology skills, ability to quickly adopt new technology and applications
Good oral and written communication skills
Solutions oriented when problems arise
Customer-focus, takes initiative, sense of urgency, time management
Detail oriented, confident, self-starter with exceptional organizational skills
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy among the team and customers
Conflict management skills with ability to work under pressure, while acting in a calm manner
Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) or Google Workplace Suite required
Passion for building communities and connecting individuals
PHYSICAL DEMANDS/ENVIRONMENTAL WORK CONDITIONS:
Must be able to operate company vehicles in safe and proper manner
Demonstrate the ability to exert up to 20 pounds of force to lift, carry, push, pull, or move objects

Skills
Excel, Process Improvement, Data Entry