Senior Business Operations Analyst

Primary Function of Position
The Senior Business Operations Analyst plays a key role in supporting the strategy, planning, and day-to-day business operations of the IT organization. Working closely with the Senior Director of IT Strategy, Planning & Operations, this individual helps translate organizational priorities into coordinated activities, provides business analysis and operational insights, and ensures effective execution and follow-through.
The role combines business operations, analytical responsibilities, and coordination of key IT management processes. The successful candidate will be a proactive, highly organized professional who can independently manage operational activities, work across functional teams, and bring structure and discipline to a dynamic environment.
1. IT Business Operations & Planning
· Coordinate planning timelines, consolidate inputs, track deliverables, and ensure timely completion of key activities.
· Maintain visibility into IT priorities, operational commitments, and cross-functional dependencies.
· Support business processes, operating procedures, and management practices that improve IT effectiveness.
· Identify operational gaps and recommend improvements to simplify processes and increase efficiency.
2. Business Analysis, Financial Reporting & Insights
· Develop and maintain operational dashboards, scorecards, and management reports.
· Collect, consolidate, and analyze data across IT functions to identify trends, risks, and opportunities.
· Partner with IT Finance to support budget tracking, forecasting, financial analysis, and investment reporting.
· Prepare analyses, summaries, and recommendations to support management decisions.
· Support tracking of operational KPIs, resource utilization, and value realization.
3. Leadership Meeting Management & Operational Coordination
· Plan and coordinate recurring IT management meetings, planning sessions, operational reviews, and governance forums.
· Develop agendas, coordinate meeting materials, and ensure participants are prepared.
· Facilitate routine operational meetings as appropriate, keeping discussions focused on objectives and next steps.
· Capture meeting notes, decisions, action items, and ownership assignments.
· Maintain action and decision logs; proactively follow up with owners and track commitments through completion.
· Identify overdue actions, unresolved issues, and dependencies requiring attention or escalation.
· Establish consistent meeting management and follow-up practices to improve accountability.
4. Strategic Initiatives & Program Coordination
· Support cross-functional IT initiatives, including enterprise AI and other strategic programs.
· Maintain integrated views of milestones, deliverables, risks, dependencies, and progress.
· Coordinate updates with project and functional owners and consolidate information for management reviews.
· Track commitments and identify issues that could affect timelines or outcomes.
· Support portfolio management, governance activities, and continuous improvement initiatives.
5. Management Communications & Reporting
· Develop management presentations, business updates, briefing materials, and operational reports.
· Synthesize stakeholder information into concise summaries of progress, issues, and required actions.
· Maintain reporting calendars and coordinate timely submission of updates and materials.
· Support IT communications, town hall materials, and organizational updates.
· Ensure consistent documentation, reporting formats, and communication of operational information.
6. Process Improvement, Automation & AI Enablement
· Identify opportunities to streamline recurring operational activities, reporting, and coordination.
· Leverage AI, automation, and analytical tools to improve productivity and information synthesis.
· Develop standardized templates, dashboards, trackers, and workflows to reduce manual effort.
· Support implementation and adoption of new operational tools and processes.
· Help establish scalable ways of working across IT.
Required Knowledge, Skills, and Experience
· 5+ years of relevant experience in business operations, business analysis, IT operations, consulting, program management, or related functions.
· Experience coordinating cross-functional activities and managing operational processes in a complex organization.
· Strong analytical skills and ability to turn data into business insights.
· Excellent organization, execution, communication, and follow-through.
· Experience preparing management presentations, reports, and meeting materials.
· Experience facilitating meetings, documenting decisions, and tracking commitments.
· Strong proficiency in Microsoft Excel, PowerPoint, and business productivity tools.
· Ability to work independently, exercise judgment, and collaborate across functions.
· Bachelor’s degree in Business, Finance, Engineering, Information Systems, or a related field.
Preferred Qualifications
· Experience in IT strategy, planning, or corporate business operations.
· Familiarity with enterprise planning cycles, financial management, portfolio reporting, and governance.
· Experience with Smartsheet, Power BI, or similar reporting and work management tools.
· Experience applying AI and automation to business processes.
· MBA or other advanced degree preferred.
Key Attributes for Success
· Proactive and accountable; anticipates needs and drives activities to completion.
· Organized and structured; brings discipline to meetings, reporting, and follow-through.
· Analytical and resourceful; evaluates information and recommends practical solutions.
· Collaborative and detail-oriented; builds relationships and understands broader priorities.
Adaptable and improvement-minded; responds well to changing priorities

Skills
Power BI, Excel, Business Analysis, Process Improvement, Financial Analysis, Documentation

Employment type
Full-time

Work arrangement
No