Director of Customer Success

We're hiring for a leading AI platform company that empowers businesses to transform their customer experiences and drive revenue through advanced conversational AI. This innovative organization, born from a prestigious AI lab, is backed by top-tier investors and is at the forefront of redefining how businesses interact with customers daily.
The Role
• Own and manage relationships with technology and solution partners, acting as a primary point of contact and platform expert.
• Develop strategic partner success plans and maturity roadmaps to increase partner self-sufficiency and business impact.
• Design and execute enablement programs to equip partners with the expertise to successfully position, sell, and deliver joint solutions.
• Collaborate with partners to define and execute joint go-to-market strategies, leveraging the platform's value.
• Drive resolution of partner-reported technical gaps and product feedback, acting as the voice of the partner ecosystem.
• Identify and develop joint use cases and industry solutions to accelerate partner and customer success.
What You'll Need
• 10+ years of experience in customer-facing roles such as Partner Success, Customer Success, or Solution Consulting.
• 5+ years of experience working within the Contact Center domain.
• Proven experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
• Demonstrated ability to develop platform expertise and engage effectively with both technical and executive audiences.
• Strong project management and organizational skills with excellent communication abilities.
• Ability to translate business requirements into technical solutions and work cross-functionally.
What's On Offer
• A competitive annual salary range of $220,000 - $250,000, plus equity.
• Opportunity to work with a leading AI platform company at the forefront of customer experience innovation.
• Comprehensive benefits package for you and your family.
• Eligibility for variable target compensation with potential to exceed target earnings.
Apply via Haystack today!

Skills
Customer Success

Experience
10+ yrs

Work arrangement
Yes