Client Services Manager

Client Services Manager
Location: United States
Work Arrangement: Remote / Hybrid
Job Type: Full-Time
Experience Level: Mid-Level / Management
Job Overview
We are seeking a customer-focused and experienced Client Services Manager to oversee client relationships, coordinate service delivery, and ensure a high level of customer satisfaction. The successful candidate will be responsible for managing client accounts, addressing customer needs, coordinating internal resources, and supporting long-term client retention.
This role requires strong communication, leadership, problem-solving, and relationship management skills, along with the ability to manage multiple client accounts and service priorities effectively.
Key Responsibilities
Manage and maintain relationships with existing clients and business accounts.
Serve as a primary point of contact for client inquiries, requests, and concerns.
Ensure timely and effective delivery of client services.
Monitor client satisfaction and identify opportunities to improve service quality.
Coordinate with internal departments to address client requirements.
Develop and maintain strong relationships with key stakeholders.
Handle client issues, escalations, and service-related challenges professionally.
Track client requests, service activities, and account information.
Prepare client reports, service updates, and performance summaries.
Identify opportunities to improve client retention and engagement.
Support account development and identify potential business opportunities.
Establish service standards and monitor team performance.
Provide guidance, support, and coaching to client services team members.
Maintain accurate client records and documentation.
Recommend improvements to client service processes and operational efficiency.
Qualifications
Bachelor's degree in Business Administration, Management, Communications, or a related field.
Previous experience in client services, account management, customer success, or a related role.
Strong written and verbal communication skills.
Excellent relationship management and interpersonal abilities.
Strong organizational and time management skills.
Ability to manage multiple client accounts and priorities.
Effective problem-solving and conflict resolution skills.
Proficiency in Microsoft Office and client management tools.
Ability to work independently and collaboratively in a remote environment.
Preferred Qualifications
Experience managing client services teams or customer-facing operations.
Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems.
Experience developing client service strategies and performance metrics.
Knowledge of customer retention and relationship management practices.
Experience preparing client reports and service performance reviews.

Skills
Salesforce, CRM, Account Management, Customer Success, Documentation

Experience
5+ yrs

Work arrangement
Yes