Customer Service Representative

Company Description Kansai Nerolac Paints Ltd. is one of India’s largest paints and coatings companies, with a strong presence in both industrial and decorative segments. The company’s legacy dates back to 1920, evolving through multiple mergers and partnerships to become a prominent brand in the paints industry. Over the decades, Kansai Nerolac has strengthened its capabilities through collaborations with leading Japanese paint companies and eventually became a wholly owned subsidiary of Kansai Paint Company Ltd., Japan. Today, Kansai Nerolac is recognized for its innovation, quality products, and long-standing market reputation, offering professionals a stable and growth-oriented work environment.
Role Description This is a full-time, on-site Customer Service Representative role based in Srinagar. The role involves handling customer inquiries, resolving issues, and providing accurate information about products and services. The representative will manage phone calls, emails, and in-person interactions, ensuring timely responses and professional communication. Responsibilities include maintaining customer records, coordinating with internal teams to address concerns, and following up to ensure customer satisfaction. The role also requires documenting feedback, supporting continuous improvement in customer experience, and adhering to company policies and service standards.
Qualifications
Demonstrated experience in Customer Service and Customer Support, with the ability to respond to queries and resolve issues effectively.
Skills related to Customer Satisfaction and Customer Experience, focusing on building trust and long-term relationships.
Knowledge of best practices for Customer Service Representatives, including professional communication and problem-solving.
Strong verbal and written communication skills in English; proficiency in local languages is an advantage.
Ability to work on-site in Srinagar, manage time efficiently, and handle multiple customer interactions.
Basic computer literacy and familiarity with CRM or customer support tools.
Prior experience in paints, coatings, or related industries is beneficial but not mandatory.
Minimum of a high school diploma; a bachelor’s degree in business, communications, or a related field is preferred.

Skills
CRM, Customer Support

Work arrangement
No