Hamper Operations Coordinator Delhi/NCR

Company Description Hamper House by Chitra specializes in premium, customized gift hampers that make corporate and personal occasions memorable. The company curates luxury treats, traditional sweets, artisanal snacks, gourmet items, and wellness products, all packaged with elegant, professional presentation tailored to each brand or event. They serve a wide range of needs, including employee appreciation, client gifting, festival hampers, event giveaways, and milestone celebrations. With a strong focus on relationship-building and thoughtful gifting, Hamper House offers fully customized solutions, reliable bulk delivery, and designs that reflect each client’s unique identity. The team is committed to creating impactful gifting experiences that convey gratitude, sophistication, and care.
Role Description The Hamper Operations Coordinator is a full-time, on-site role based in Mumbai, responsible for managing end-to-end operations for customized gift hampers. This role involves coordinating order intake, documenting requirements, and translating client needs into clear production and packaging plans. The coordinator oversees inventory levels, vendor coordination, and logistics to ensure timely procurement, assembly, and delivery of hampers, including bulk and festival orders. Daily tasks include tracking order status, updating internal systems, handling inquiries, resolving operational issues, and ensuring quality checks so each hamper meets brand and packaging standards. The role also collaborates closely with sales and customer service teams to support smooth client experiences and continuous process improvements.
Qualifications
Candidates should possess strong Operations Management skills, including workflow coordination, inventory tracking, and vendor or logistics management.
Candidates should possess effective Communication skills for clear client interaction, internal collaboration, and documentation of requirements.
Candidates should possess solid Customer Service skills to manage inquiries, handle feedback, and support a positive client experience.
Candidates should possess reliable Administrative Assistance skills for order processing, data entry, scheduling, and maintaining accurate records.
Candidates should possess Analytical Skills to monitor order metrics, identify process gaps, and improve efficiency and cost-effectiveness.
Relevant experience in operations, supply chain, gifting, retail, or event management is beneficial.
Ability to work on-site in Mumbai, handle peak-season workloads, and manage multiple orders with attention to detail.
Proficiency with basic office software and digital tools; familiarity with inventory or order management systems is an advantage.
Educational background in business, operations, or a related field is preferred, though equivalent experience is also valued.

Skills
Procurement, Logistics Management, Data Entry, Documentation

Work arrangement
No