Front Office Ambassador

We're looking for an enthusiastic and professional Front Office Ambassador to join our dynamic team in Udaipur, India. As the first point of contact for our guests and visitors, you'll be the face of our organization, delivering exceptional service with a warm smile and genuine care. In this pivotal role, you'll create memorable first impressions while efficiently managing front office operations and ensuring every interaction reflects our commitment to excellence and inclusivity.
Greet and welcome guests and visitors with genuine warmth, professionalism, and enthusiasm, setting a positive tone for their experience
Manage reception desk operations, including answering phones, directing calls, and responding to inquiries with clarity and transparency
Process check-ins and check-outs (if applicable) with meticulous attention to detail and efficiency
Maintain organized records and databases, ensuring all information is accurate and up-to-date
Provide comprehensive information about services, facilities, and local attractions in Udaipur with collaborative spirit
Handle guest requests and concerns with empathy and decisiveness, resolving issues promptly and professionally
Coordinate with various departments to ensure seamless service delivery and guest satisfaction
Manage multiple tasks simultaneously while maintaining composure and organizational excellence
Assist with administrative duties, scheduling, and office coordination as needed
Uphold professional appearance and behavior standards at all times, serving as a brand ambassador
Support team members in creating an inclusive and supportive work environment
**Required Qualifications:**
High school diploma or equivalent
1-3 years of experience in front office, reception, customer service, or hospitality roles
Exceptional interpersonal and communication skills (verbal and written)
Strong organizational and time management abilities
Professional demeanor with a customer-focused mindset
Ability to multitask and prioritize effectively in a fast-paced environment
Problem-solving skills with a resilient and flexible approach
Proficiency with computer systems and MS Office applications
Attention to detail and commitment to accuracy
**Preferred Qualifications:**
Multilingual abilities (English and regional languages)
Hospitality, business administration, or customer service certification
Experience with CRM systems or hotel management software
Sales orientation and upselling capabilities
Conflict resolution and de-escalation skills
Experience in a corporate office or hospitality setting in Udaipur or similar locations

Skills
CRM

Experience
1-3 yrs

Employment type
Full-time

Work arrangement
No