Sales And Service Specialist

Company Description EQUIPMED TECHNOLOGIES PRIVATE LIMITED operates in the medical and healthcare technology space, supporting clients with specialized equipment and related services. The company focuses on delivering reliable solutions to healthcare providers, emphasizing quality, responsiveness, and customer satisfaction. Team members collaborate closely with customers to understand their needs and provide effective product and service support. Working at EQUIPMED offers exposure to the healthcare technology sector and opportunities to develop professional skills in a growing organization.
Role Description The Sales and Service Specialist role is a full-time, hybrid position based in Siliguri, with some flexibility for work from home. The specialist will engage with prospective and existing customers, explain product features and benefits, and support the sales process from initial contact to closing. Daily responsibilities include responding to customer inquiries, providing after-sales support, coordinating service visits, and ensuring timely resolution of product-related issues. The role involves maintaining customer records, preparing basic sales reports, and following up on leads in collaboration with the sales team. The specialist will also assist in training customers on product usage and work closely with internal teams to improve service quality and customer satisfaction.
Qualifications
Strong Communication and interpersonal skills to interact effectively with customers and internal teams.
Customer Service skills focused on responsiveness, problem-solving, and maintaining positive client relationships.
Sales and Sales Management abilities to handle lead follow-up, product presentations, and basic pipeline management.
Training skills to guide customers on product use and support onboarding for new clients.
Basic knowledge of medical or healthcare technology products (preferred, not required).
Ability to work in a hybrid environment, manage time effectively, and travel within Siliguri as needed.
Proficiency with common office software and CRM tools for documentation and reporting.
Relevant diploma or degree in business, science, engineering, or a related field is an advantage.

Skills
CRM, Onboarding, Documentation

Work arrangement
Hybrid