Customer Support Team - Night Shift

We're an innovative company specializing in proxy and web scraping solutions. Our mission is to democratize access to proxy technology and make it available for a wide range of uses, from professional web scraping and ticket brokering to market research and business intelligence.
Our vision is to grow into a complete Data & AI Hub, offering everything from highly technical data extraction to custom AI solutions, across every level of technical complexity.
We're looking for a new talent to join our Customer Support Team and cover the night shift, keeping our clients supported while Europe sleeps.
Ideal Profile
Mindset: proactive, curious and eager to grow personally and professionally
Background: education or strong interest in IT/tech (current or past studies in computer science, technical schools or IT-related university programs are a strong plus)
Requirements
Full-time availability on the night shift (approx. 22:00–07:00 CET)
Based in a time zone where these hours are your normal working day (e.g., the Americas or Asia-Pacific), or comfortable working nights
Comfortable using Slack, Discord, and Telegram
Fluent English, written and spoken. About 95% of your daily communication is with international clients
Empathy and a customer-first attitude
Strong problem-solving skills
Nice to Have
Basic programming knowledge (Python, writing scripts with the help of AI…)
Experience with proxies and web scraping
Experience in tech customer support
Responsibilities
Handle tickets in our CRM and resolve technical, administrative and configuration issues quickly and effectively
Spot recurring issues, analyze usage patterns and map the customer journey to suggest User Experience improvements
Use AI tools (ChatGPT, Claude, automations) to speed up ticket resolution and cut response times
Build and maintain automated FAQs, improve our AI-powered support system, and write clear, up-to-date technical documentation
What We Offer
Fully remote work
Flexible hours within the night shift
Real opportunities to grow
Gross salary: €600,00–€1,000/month

Skills
Customer Support

Work arrangement
Yes