Executive Operations & Relations Manager

We are seeking an Executive Operations & Relations Manager to serve as a highly trusted operational partner to senior leadership and a central point of coordination across departments, ownership, Ownership, and VIP guests. This is a manager-level role for someone who understands complex hospitality operations, knows how to move work forward independently, and has the credibility to work directly with department leaders to drive execution without requiring constant involvement from RVP & GM.
The ideal candidate brings deep operational knowledge, strong judgment, and the ability to manage sensitive, high-visibility responsibilities with discretion and follow-through. They will be expected to handle both relationship-facing and administrative responsibilities, while also executing the technical and operational details required to carry requests through from intake to final booking.
Coordinate high-priority operational matters, meetings, communications, and follow-up actions on behalf of leadership
Work directly with department leaders to move initiatives forward, resolve issues, and ensure timely execution across functions
Manage VIP experiences from initial request through final execution, including site visits, reservations, amenities, alerts, and detailed coordination
Handle VIP and Ownership requests with professionalism, discretion, and strong follow-through
Oversee VIP entertaining, personal correspondence, profile and preference tracking, and related guest experience details
Coordinate travel arrangements at the Fairmont Scottsdale Princess and other Fairmont properties as needed
Manage dining reservations and other high-touch guest or leadership-related arrangements
Support transient revenue bookings, Club Serrano individual stays, and related coordination with Marketing, Front Office, Sales, and Operations
Monitor and manage transient VIP bookings through online booking tools, ensuring details are accurate and all related arrangements are completed
Generate and coordinate amenities, VIP setup details, communication, and other guest-specific operational requirements
Execute work directly rather than relying on delegation, including making reservations, booking events in Opera, completing BEOs, and managing site alerts
Carry requests through from intake to final booking with minimal reliance on administrative support or handoff to other departments
Prepare materials, summaries, updates, and communications to support leadership decision-making and operational visibility
Help streamline workflows and improve day-to-day coordination across departments
Support future expansion- and renovation-related coordination, including meeting logistics, architect and design relations, city and political communication, HOA communication, and construction-related guest or stakeholder concerns
Strong background in Front Office, Events, and Sales within a hospitality environment preferred
Demonstrated ability to work directly with department leaders and gain traction across functions through credibility, judgment, and follow-through
Excellent judgment and discretion when handling confidential, sensitive, or high-visibility matters
Ability to operate independently and act on behalf of leadership in a way that reflects sound decision-making
Strong working knowledge of operational systems, booking processes, and hospitality execution details
Ability to manage both strategic coordination and hands-on administrative or technical execution
Clear written and verbal communication across internal leaders, external partners, ownership groups, and guest-facing situations
Strong organizational follow-through across multiple moving priorities and time-sensitive requests
Ability to maintain accuracy and consistency while managing detailed operational work
Comfort navigating changing priorities, urgent requests, and cross-functional coordination in a fast-moving environment
Other Requirements
Manager-level experience in hospitality operations, executive support, guest relations, or a closely related area
Experience supporting high-touch VIP service, ownership relations, or executive-level operational coordination preferred
Familiarity with Opera, BEO preparation, reservations processes, and related hospitality systems strongly preferred
Professional presence and sound judgment in interactions with senior leaders, ownership, and external contacts

Employment type
Full-time

Work arrangement
No