Director of Housekeeping

As the Director of Housekeeping at Fairmont Chicago, Millennium Park, you will lead all aspects of the Housekeeping Department to ensure the highest standards of cleanliness, luxury, and guest satisfaction. You will oversee a team responsible for maintaining guest rooms, public areas, back-of-house spaces, and laundry operations, all while upholding Fairmont’s commitment to excellence.
What you will be doing:
Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:
Direct, mentor, and manage the Housekeeping Team including managers, supervisors, room attendants, public area attendants, housepersons, and laundry staff
Recruit, train, evaluate, and develop the housekeeping team to ensure a motivated and efficient team
Ensure all guest rooms and public areas meet the highest luxury cleanliness standards
Develop and implement SOPs for cleaning procedures, quality control, and safety
Conduct regular inspections of rooms, public areas, and back-of-house to ensure brand standards are consistently met
Manage daily schedules, staffing levels, and shift coverage to ensure efficient operation
Proactively address guest concerns and requests related to housekeeping services, ensuring prompt and thoughtful resolution
Ensure compliance with health, safety, sanitation, and hygiene standards as per local regulations and Fairmont standards & guidelines
Implement safety training programs and enforce the use of PPE and safe chemical handling procedures
Ensure adherence to sustainability and environmental programs in waste reduction and linen reuse
Oversee procurement, inventory, and proper usage of housekeeping supplies, chemicals, linens, and equipment
Maintain linen and amenity par levels and oversee vendor relationships for laundry and housekeeping supplies
Prepare and manage the department’s operating budget, ensuring cost control
Perform all other related duties, as required
Your experience and skills include:
Bachelor’s degree in Hospitality Management or related field preferred
Minimum 5–7 years of housekeeping leadership experience, preferably in a luxury environment
Proven ability to lead large teams and maintain the highest level of service standards
Proficiency in hotel management systems
Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
Ability to stand and walk for extended periods
Ability to work with cleaning chemicals and equipment
Flexibility to work evenings, weekends, and holidays as required

Skills
Quality Control, Procurement

Employment type
Full-time

Work arrangement
No