Business Process Analyst (Remote)

This is a Fully Remote Job
About Our Client:
The organization operates within the title and escrow services industry, providing global support across various divisions including Mortgage Services, Commercial, Direct, and Agency. Established in 1889, this team emphasizes a people-first culture that fosters inclusion, support, and empowerment to drive innovation and potential. The organization has consistently been recognized for its workplace environment, including listings on the Fortune 100 Best Companies to Work For and awards for diversity and inclusion.
About the Opportunity:
The BUSINESS PROCESS ANALYST role focuses on enhancing operational performance through analysis and process improvement. This position is responsible for monitoring key operational metrics, supporting resource planning, and providing insights that inform leadership decisions. The analyst contributes to identifying workflow efficiencies, supporting the implementation of new processes, and serving as a subject matter expert to facilitate continuous operational enhancements.
Responsibilities:
Monitor operational quality, productivity, inventory, aging, turnaround times, and capacity to identify trends and opportunities
Support capacity analysis and workforce planning aligned with business needs
Provide operational insights, metrics, dashboards, and reporting for leadership
Build and maintain relationships with Operations stakeholders to address emerging issues
Collect stakeholder feedback and recommend improvements in operations and reporting
Analyze workflows to identify opportunities for productivity and efficiency gains
Support implementation and readiness for new processes and systems, measuring effectiveness
Document operational processes to ensure consistency and knowledge transfer
Serve as an operational expert for projects, testing, and business initiatives
Collaborate with Product, Technology, Project Management, Learning & Development, and Operations teams
Requirements:
Bachelor’s degree or equivalent education and experience
Minimum of 2 years’ experience in operational improvement
Strong written and verbal communication skills
Strong interpersonal and self-motivation abilities
Ability to manage multiple tasks and respond to urgent issues
Proficiency in Microsoft 365, Excel, Power BI/Domo or similar tools, and collaboration platforms
Adaptability to change while maintaining operational continuity
Strong analytical, facilitation, and problem-solving skills
Pay Range and Compensation Package:
Pay Range: $73,900.00 - $98,500.00 annually
Benefits & Perks:
Medical insurance
Dental insurance
Vision insurance
401(k)
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Skills
Power BI, Excel, Project Management, Process Improvement

Experience
2+ yrs

Work arrangement
Yes