Live opening · Posted 27 days ago
The key details from the original listing.
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Description supplied by the original job listing.
The candidate will have responsibilities across the following functions:
Incident Management:
Lead critical system outage response and communication.
Coordinate with cross-functional teams.
Drive incident calls:
Experience in 24/7 environments with ITIL processes, hands-on with ServiceNow.
Conduct post-incident reviews and root cause analysis (RCA).
Analytics and Problem Solving:
Systematic approach to solving complex challenges.
Analyze data to identify anomalies and trends.
Investigate system failures and bottlenecks.
Own problem management and proactive risk monitoring.
Automate or fix recurring issues.
Service Level and Process Adherence:
Develop expertise in processes and workflows.
Ensure support meets SLA timelines and communication standards.
Monitor service levels, identify issues, and resolve root causes.
Requirements:
3-5 years of experience in Java, Linux, Unix, shell scripting, SQL, and incident management.
Technical Knowledge: Scripting - Unix shell scripting, disc space investigations, log investigations, advanced text searching, and processing of logs.
Databases: Ability to identify data models, entity relations, form complex queries, analytical functions (DB2 Oracle, NoSQL), and performance tuning basics.
Programming: Basics of Java/Python, ability to locate problem components, track errors in code, suggest fixes, and map application behavior to source code, exposure to microservices, and API.
Messaging: Understanding of MQ Series, Kafka, SWIFT, and event-driven architecture.
Analytics: SQL, pattern recognition, performance monitoring.
Experience
3-7 yrs
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