Customer Support Engineer

Customer Support Engineer
A US fintech scaling its India technical support team
Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)
About the Company
A fast-growing US fintech is scaling its India team and has partnered with Flexiple to hire technical support engineers. You will sit at the point where product meets customer, solving real technical problems for a company handling money at scale. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Support Engineer, you will troubleshoot technical issues, dig into logs and APIs, and work with engineering to get customers unblocked quickly and correctly.
Key Responsibilities
Technical Troubleshooting
Diagnose and resolve technical issues across the product and APIs
Investigate logs, errors, and integrations to find root causes
Reproduce bugs and write clear, detailed reports for engineering
Collaboration & Knowledge
Partner with engineering and product to escalate and close issues
Build and maintain help articles and internal troubleshooting guides
Ideal Candidate Profile
1 to 5 years in technical support, support engineering, or a similar role
Comfort reading logs, using APIs, and writing basic SQL queries
Strong problem-solving and clear technical communication
A reliable remote-work setup and comfort with support tooling
Preferred Qualifications
Exposure to fintech, payments, or SaaS products
Familiarity with tools such as Postman, Datadog, or Zendesk
Comfort with a partial US time-zone overlap
What We Offer
A technical support seat with a high-growth US fintech
Remote-friendly, pan-India hiring with long-term placement
Direct work with engineering and real product impact
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Work arrangement
No