Delivery Manager

Responsibilities:
In this role you are required to identify and assess complex problems for your area of responsibility.
The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors.
Requires adherence to strategic direction set by senior management when establishing near-term goals.
Interaction of the individual is with senior management at a client and/or within client, involving matters that may require acceptance of an alternate approach
Some latitude in decision-making is involved.
You will act independently to determine methods and procedures on new assignments.
Decisions an individual in this role makes have a major day-to-day impact on areas of responsibility.
The person manages large- and medium-sized teams and/or work efforts (if in an individual contributor role) at a client or within a client.
Please note that this role may require you to work in rotational shifts.
Direct involvement in production to learn the process and review the deals in a short span of time. Responsible for the daily deliveries with quality to meet/exceed the agreed SLA.
Ensure that client focus, timely delivery, and strict adherence to SOP are maintained. Backed up with good knowledge on commercial lending and credit services, one should be able to handle clients effectively. Assist the team to drive client value creation, implement cutting-edge solutions like RPA/analytics, and move towards intelligent operations.
Adhere to all values and policies of the client and ensure that all team members follow the same. Spend time with the team members addressing their concerns/areas of improvement and create team bonding, leading to greater efficiency and commitment.
Accounting & Financial Reporting Standards, Financial Analysis, Underwriting, Banking, Financial Services.
Written and verbal communication.
They will provide ad hoc information to key stakeholders and will take responsibility for providing relevant management information (MI) to senior management and will use this information to predict trends and spikes in work volumes to plan the strategy and resourcing of their area. In addition, the role holder will build strong cross-departmental relationships and ensure all risk and control functions are adhered to.
Lead and drive the identification of process improvements and synergies on an ongoing basis and liaise with subject matter experts (SMEs) on project enhancement for existing and new markets and monitor trends to make the processing of business more scalable within their budgeted headcount
Ensure that day-to-day tasks are completed by the agreed deadlines and quality per the SLA.
Win the confidence of clients through regular and proactive interaction.
Handle client queries through e-mail as well as through calls and increase the domain/customer satisfaction year by year.
Requirements:
Should have experience of developing succession and a strong management team, within which they will proactively drive team cohesion.
Should have excellent influencing skills and the ability to solve problems effectively and creatively.
Ability to manage time and workload effectively and ensure that a quality output is delivered by themselves and their team in a timely manner to internal and external clients.
Qualifications: MCom/Master of Business Administration.
Years of Experience: 13 to 18 years.
Should have a very good understanding of the commercial loan origination life cycle. Should have a good understanding of credit analysis and assessing the creditworthiness of the prospect/existing borrowers.
Be the SME and supervise a process that performs financial spreading, underwriting, and covenant monitoring.
Hands-on experience with Moody's CreditLens application.
Ability to understand nuances in various financial statements such as Audited Financial statements, Tax returns and should be able to identify and analyze the applicable financial ratios.
Hands-on experience in the borrower risk rating, including arriving at the probability of default and loss given default.
Should work with several key internal and external clients. These include the Client Operations team/front offices, agent banks, and our internal onshore team. The importance of building a network and providing credibility to the broader stakeholder group is crucial.
Candidate will have extensive experience managing multiple teams.
Should have excellent attention to detail with a high level of strategic vision and demonstrate practical knowledge of the implementation and execution, including but not limited to performance development, managing poor performance, and managing attendance.

Experience
13-17 yrs