Customer Service Executive

We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes.
Responsibilities:
You will be aligned with our Customer Support vertical and help us in managing/resolving customers' queries, handling escalations and complaints of the dissatisfied customers and giving the best resolutions.
You will also be responsible for closing faults and complaints within SLAs.
You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions.
The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats.
Deliver services primarily catering to the US region, requiring night shift availability as per IST.
Platform and software contact centers use to provide customer support.
The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
Requirements:
Strong problem-solving and critical/logical thinking abilities are essential.
Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework.
Ability to handle disputes.
Ability to manage multiple stakeholders.
Ability to meet deadlines.
Adaptable and flexible.
Agility for quick learning.

Experience
0-4 yrs