Live opening · Posted 11 days ago

Salesforce Service Cloud Consultant

Accenture · Work From Home

Instahyre 0-3 yrs

You are 11 days behind. JobBeeper subscribers saw this role while it was still new.

At a glance

The key details from the original listing.

Posted 11 days ago

CompanyAccenture

LocationWork From Home

Experience0-3 yrs

SourceInstahyre

Listed11 days ago

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About the role

Description supplied by the original job listing.

Responsibilities:
Configure and support Salesforce Service Cloud solutions.
Configure case management, assignment rules, escalation rules, and service processes.
Set up and maintain Omni-Channel routing and the Service Console.
Configure Knowledge articles, Flows, and automation to improve service operations.
Support testing, deployments, production support, and issue resolution.
Requirements:
Hands-on experience with Salesforce Service Cloud configuration.
Experience configuring Case Management, assignment rules, and escalation processes.
Familiarity with Omni-Channel, Service Console, and Salesforce Flows.
Basic understanding of Knowledge Management, Entitlements, and Milestones.

Experience
0-3 yrs

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