Customer Service Specialist

Customer Service Specialist
A global consumer brand building its India customer operations
Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)
About the Company
A well-known global consumer brand is building its India customer operations and has partnered with Flexiple to hire. You will support customers of a brand millions already trust, and help set the standard for how they are looked after. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Service Specialist, you will own a queue of customer cases, handle the trickier ones others escalate, and bring consistency and quality to every interaction.
Key Responsibilities
Case Ownership
Manage and resolve customer cases across channels with high quality
Handle sensitive or complex queries with empathy and good judgement
Keep records accurate and follow cases through to resolution
Standards & Improvement
Maintain tone, accuracy, and consistency against service standards
Share feedback and recurring themes to improve the customer experience
Ideal Candidate Profile
1 to 5 years in customer service or support, ideally with a quality focus
Excellent written and spoken English with a warm, clear style
Strong attention to detail and ownership of outcomes
A reliable remote-work setup and comfort with support tools
Preferred Qualifications
Experience with a consumer, retail, or e-commerce brand
Familiarity with helpdesk and CRM tools
Exposure to quality monitoring or process documentation
What We Offer
A specialist seat with a global consumer brand's India team
Remote-friendly, pan-India hiring with long-term placement
Varied, high-visibility customer work
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Work arrangement
No