Customer Support Executive

Customer Support Executive
A global consumer brand scaling its India customer care team for its fast-growing D2C line
Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)
About the Company
Shoppers across multiple markets buy this consumer brand's products every week, and it has partnered with Flexiple to grow its India customer care bench as order volumes rise. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Support Executive, you will handle order, delivery, and product queries across chat, email, and calls, turning first-time buyers into repeat customers.
Key Responsibilities
Customer Care
Resolve queries on orders, returns, refunds, and product usage
Own each conversation end-to-end across chat, email, and phone
Escalate product or fulfilment issues to the right internal team
Quality and Feedback
Log recurring complaints and share patterns with operations and product teams
Track satisfaction scores and follow up on unresolved cases
Ideal Candidate Profile
1 to 4 years in customer support, retail, or D2C e-commerce
Comfort working across chat, email, and voice channels
Patience and empathy when handling frustrated customers
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience with helpdesk or CRM tools such as ticketing platforms
Familiarity with D2C or marketplace order-management systems
What We Offer
Direct ownership of the customer experience for a recognisable consumer brand
Remote-friendly, pan-India hiring with long-term placement
A structured path into senior support or customer-experience roles
Hiring Process
HR Screening → Assignment → Team Round → Culture Fit
One application keeps you in the running for this opening and any future roles that match your profile.

Work arrangement
No