Senior ServiceNow Consultant

Job Description:
Role Overview
We are seeking a Senior ServiceNow Consultant specialized in Asset Management and AI (Now Assist) to join our Managed Services team.
The ideal candidate will bring strong expertise in Asset Management implementations (HAM/SAM) combined with hands-on experience in AI-driven capabilities and continuous improvement initiatives.
This role will operate within a Managed Services environment primarily focused on ITSM, supporting enhancements, backlog demands, and contributing to the execution of a continuous improvement and evolution roadmap.
The consultant will also interact directly with a US-based client, requiring excellent communication skills and full English fluency.
Additionally, the candidate should have solid knowledge of ITOM and CMDB, ensuring proper integration of asset data, discovery processes, and service mapping.
Key Responsibilities
Design and implement end-to-end Asset Management solutions, covering the full lifecycle (request, procurement, lifecycle, reuse, retirement)
Configure and optimize key products, including:
Hardware Asset Management (HAM)
Software Asset Management (SAM)
Asset Workspace & Asset Lifecycle processes
Enterprise Asset Management (EAM) (nice to have)
Leverage Now Assist and AI capabilities to drive automation, productivity, and user experience improvements
Support a Managed Services model, handling:
Enhancements and backlog demands
Continuous improvement initiatives
Implementation of new capabilities aligned with roadmap evolution
Work closely with US-based stakeholders to define requirements and solution architecture
Ensure integration between Asset Management, ITSM, CMDB, and ITOM
Support discovery, normalization, and CMDB data governance
Develop integrations with external systems (ERP, procurement, discovery tools)
Build and maintain workflows using Flow Designer and automation best practices
Develop dashboards and KPIs focused on asset visibility, compliance, and cost optimization
Contribute to roadmap definition and execution for platform evolution
Participate in Agile ceremonies and Managed Services governance
Required Qualifications
Approx. 5–7 years of IT experience, with strong ServiceNow background
3+ years of hands-on experience in Asset Management (HAM/SAM)
Experience working in Managed Services environments (ITSM-focused)
Proven experience supporting continuous improvement and backlog-driven delivery
CSA (Certified System Administrator) – mandatory
Strong experience in:
ServiceNow Asset Management configuration
Asset lifecycle and compliance processes
CMDB data model and governance
Workflow automation (Flow Designer)
Integrations (REST/SOAP, APIs, MID Server)
Preferred Certifications
CIS – Hardware Asset Management (HAM)
CIS – Software Asset Management (SAM)
Certified Application Developer (CAD)
ITIL Foundation
Certifications related to AI / Now Assist (nice to have)
Preferred Skills
Hands-on experience with Now Assist and AI-driven use cases
Knowledge of ITOM (Discovery, Service Mapping)
Strong consulting mindset (requirements definition, process design, architecture alignment)
Experience working with US clients and global teams
Ability to drive continuous improvement and roadmap execution
Knowledge of software licensing models and compliance management
Experience integrating ServiceNow with ERP systems (SAP/Oracle)
Strong communication and stakeholder management skills
Additional Requirements
Fluent English (mandatory) – direct interaction with US-based client
Experience in multicultural and distributed delivery environments
Strong adaptability to Managed Services operating model
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