Customer Service Representative

Customer Service Representative
A US-headquartered product company scaling its India customer hub
Location: Bengaluru, Mumbai, Delhi NCR, Hyderabad, Pune, Chennai, Kolkata, Ahmedabad — or Remote (India)
About the Company
A fast-growing, US-headquartered product company is expanding its India customer team and has partnered with Flexiple to hire. You will be the voice customers hear first, helping a global product feel reliable and human. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Service Representative, you will handle inbound queries across chat, email, and phone, resolve issues end to end, and make sure every customer leaves the conversation in a better place than they started.
Key Responsibilities
Customer Handling
Respond to customer queries across chat, email, and phone with care and speed
Resolve account, billing, and product questions on first contact where possible
Log interactions accurately and follow up until issues are fully closed
Quality & Coordination
Escalate complex cases to the right team with clear context
Spot recurring issues and share patterns with the wider team
Ideal Candidate Profile
1 to 5 years in customer service, support, or a contact-centre role
Clear, friendly written and spoken English
Patience, empathy, and a calm approach under pressure
A reliable remote-work setup and comfort with support tools
Preferred Qualifications
Experience supporting global or US customers
Familiarity with helpdesk tools such as Zendesk or Freshdesk
Comfort with a partial US time-zone overlap
What We Offer
A customer-facing seat with a global product company's India team
Remote-friendly, pan-India hiring with long-term placement
Structured onboarding and a clear path to grow
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Manager Round → Culture Fit

Work arrangement
No