Night Auditor Full Time

The Home2 Suites of St. Charles will be opening soon!
11pm-7am Saturday-Wednesday
It will require some flexibility, when our part-time auditor needs time off, you may be required to work a Thursday or Friday in exchange for other days.
Job Responsibilities:
Process guest check-ins and check-outs, including verifying reservations, assigning rooms, activating keys, and reviewing payment information.
Create, modify, and confirm guest reservations as needed.
Answer incoming calls within three rings and respond to guest inquiries in a courteous and professional manner.
Set wake-up calls accurately and warmly.
Maintain a clean and organized front desk and lobby area throughout the overnight shift.
Greet each guest encountered with a friendly and welcoming smile.
Reconcile daily transactions and postings for all hotel cashiers.
Review and compile management reports; verify accuracy of guest folios and city ledger activity.
Ensure all end-of-day procedures are followed and submitted accurately and on time.
Respond promptly to guest comments, concerns, or complaints; log issues and ensure satisfactory resolution.
Provide local recommendations and information on nearby dining, shopping, entertainment, and travel.
Complete all tasks and reporting on the Night Audit shift checklist.
Accurately log all relevant details in the shift pass-on log for the incoming team.
Submit maintenance requests using the hotel’s digital work order system.
Coordinate with other departments to ensure guest needs are met and service standards upheld.
Assist with early morning setup such as the breakfast buffet, folding laundry, or other operational tasks as assigned.
Adhere to hotel procedures for handling lost and found items.
Maintain key control and guest confidentiality at all times.
Follow all emergency and safety procedures; report incidents or unsafe conditions immediately.
Complete all required safety trainings and certifications.
Must maintain a professional appearance in accordance with company standards.
Additional responsibilities may be assigned as needed to meet evolving business demands.