Senior Project Manager

🚨 JOB OPENING | SERVICE DELIVERY MANAGER 🚨
📍 Location: Madhapur, Hyderabad
💼 Experience: 9–15 Years
👔 Position: Service Delivery Manager
🏢 Industry: Operations / BPO / Service Delivery
━━━━━━━━━━━━━━━━━━━━
📌 JOB SUMMARY
We are looking for an experienced Service Delivery Manager to lead service delivery and operational performance, manage teams and stakeholders, and ensure consistent achievement of KPI, SLA, quality, and business objectives.
🔑 KEY RESPONSIBILITIES
✅ Manage end-to-end service delivery and operations
✅ Lead, mentor, and manage high-performing teams
✅ Build and maintain strong client relationships
✅ Monitor and achieve KPI & SLA targets
✅ Drive process improvement and operational excellence
✅ Handle client escalations and critical issues
✅ Identify operational gaps and implement corrective actions
✅ Drive productivity, quality, and business performance
✅ Collaborate with internal and external stakeholders
🎯 IDEAL PROFILE
✔️ 9–15 years of relevant experience
✔️ Strong experience in Service Delivery / Operations Management
✔️ Excellent people and stakeholder management skills
✔️ Strong understanding of KPI / SLA management
✔️ Proven experience in handling escalations
✔️ Strong analytical, communication, and leadership skills
✔️ Ability to drive business results and continuous improvement
━━━━━━━━━━━━━━━━━━━━
📩 HOW TO APPLY
Interested candidates or referrals can WhatsApp their updated profile/CV at:
📱 9966306090
📍 Location: Madhapur, Hyderabad
🔄 Please share this post with your network and tag relevant professionals.

Work arrangement
No