CPG System Consultant

CPG Planning Systems Consultant
Location: Bengaluru
Work Mode: Work from Office ONLY
Experience: 5+ Years
About Mu Sigma
Big Data tops many a list of business priorities, thanks to its growing volume, velocity, and variety. However, it is not data, but change that is the cause of anxiety to organizations, bringing with it greater complexity and more data. The challenge here is that analytical thinking isn't keeping pace with the rate of change in business.
This is where we come in. We address the gaps.
Mu Sigma is the world's largest pure-play Decision Sciences and analytics firm. We help over 140 Fortune 500 clients across more than 10 industry verticals institutionalize data-driven decision-making in a cost-effective and scalable manner. We provide our clients with a holistic ecosystem of proprietary technology platforms, processes, and people.
Our unique approach to problem-solving using cross-industry expertise corroborates our sustainable engagement model with our clients, making us one of the most preferred analytics and Decision Sciences partners. With over 3,500 Decision Sciences professionals, we pride ourselves on being a category-defining and career-defining company.
As we continue to scale, we are looking to hire the right talent across various levels in our organization.
Role Overview
We are looking for experienced CPG Planning Systems Consultants to join us.
This is a services-focused engagement and not a technology implementation role. You will represent Mu Sigma in client conversations, bringing deep functional and tool knowledge to help clients feel confident that we understand their planning ecosystem and can support them effectively.
You will be embedded in client-facing sessions, support processes, and advisory discussions across leading CPG Planning platforms.
Key Responsibilities
1. Requirements Gathering & Discovery
Participate actively in client workshops and requirements-gathering sessions.
Translate business needs into tool-specific functional requirements.
Document nuances, pain points, and expectations across planning processes (demand planning, S&OP, replenishment, etc.).
2. Support Process Design
Help remodel and structure the client support process around these planning tools.
Define escalation paths, SLAs, and support tiers aligned to tool capabilities.
Build playbooks and runbooks for common support scenarios.
3. Troubleshooting & Issue Resolution
Diagnose and resolve functional and configuration issues during live support engagements.
Collaborate with client teams to root-cause planning failures, data discrepancies, or workflow breakdowns.
Provide workarounds and permanent fixes grounded in tool best practices.
4. Advisory & Enhancement Recommendations
Suggest new configurations, features, or workflow changes based on evolving client needs and tool capabilities.
Stay current on product releases and roadmap updates for supported platforms.
Bridge the gap between what the tool can do and what the client needs to achieve.
Required Skills & Competencies
What We're Looking For
Experience
5+ years of hands-on experience with Kinaxis, Blue Yonder, or equivalent CPG planning platforms.
Prior exposure to CPG clients in demand planning, supply planning, or integrated business planning (IBP) contexts.
Experience in client-facing consulting, support, or advisory roles.
Skills
Strong functional understanding of CPG supply chain planning processes.
Ability to communicate tool nuances clearly to both business and technical audiences.
Structured problem-solving skills with the ability to diagnose issues and articulate solutions quickly.
Comfortable operating in ambiguous, fast-moving client environments.
Soft Skills
High client presence with the ability to independently lead or co-lead sessions.
Strong listening skills to capture requirements and unspoken concerns.
Collaborative mindset with the ability to work effectively across internal teams and client stakeholders.
Tools & Platforms (Primary Focus)
Kinaxis Rapid Response / Talend
Blue Yonder (BY)
OMP
Other CPG Planning Systems as applicable (e.g., MDP, E2 Open, John Galt)
Note: This opportunity is based in Bengaluru and requires full-time work from the office.

Work arrangement
No