Live opening · Posted 8 days ago
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Description
We are seeking a dedicated Base Building Maintenance Escalation Specialist to join our Amazon Maintenance Operations Centre (AMOC) team. This role is essential in providing 24/7 monitoring and response for our global facility network, ensuring continuous operation through effective vendor management and technical support. The successful candidate will be responsible for first-line monitoring, vendor dispatch coordination, and escalation management across multiple Amazon business units.
Key job responsibilities
Respond to and triage incoming work requests within standard service level agreements (SLAs)
Manage remote works from start to end, including work order/purchase order raising and receipting
Communicate effectively and efficiently with stakeholders (Reliability Maintenance Engineering, Ops, H&S etc.)
Provide updates on vendor status, take the lead on coordinating works during an escalation
Identify and escalate critical issues through appropriate channels to maintain equipment reliability and minimize operational impact
Monitor, respond to, and manage refrigeration alarm systems, ensuring timely response to critical alerts
Manage and prioritize work queues based on urgency and SLA requirements
Coordinate with local vendors and maintenance teams to ensure timely resolution of facility issues
Execute emergency response procedures during critical facility incidents
Document all actions and maintain accurate case records
Support continuous improvement initiatives for processes and procedures
About The Team
The Amazon Maintenance Operation Center International (AMOC INTL) is a 24/7/365 centralized function within Central RME, delivering remote maintenance services and support to field RME teams across all business types worldwide. Since launching in Q4 2019 with 24 European AGL/GSF sites, AMOC INTL has grown over 5 316%, now managing 1 300+ buildings across North America (1 099 sites), Europe (170 sites), APAC, LATAM, and AMET. Through centralized coordination and advanced monitoring, we ensure consistent, reliable maintenance operations—freeing field teams to focus on mission-critical RME projects.
Basic Qualifications
1+ years of customer service or back-office roles in corporate environments experience
Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks
Experience in Electrical/Mechanical/Electronics and Communication/Instrumentation and Controls
Experience with professional documentation using the Microsoft Office suite (Word, Excel, Outlook)
Speak, write, and read fluently in English
Ability to work in a 24/7 shift environment
Preferred Qualifications
Associate's degree in a technical field, or 1+ years of maintenance or engineering experience
Experience in a procurement organization performing vendor management, contract management, negotiating complex purchases, and bidding
Multi-lingual capabilities
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - ADCI HYD 16 SEZ - H83
Job ID: A10521403
Work arrangement
No
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