IT Support Specialist

Company Description Shriram Finance Limited is one of India’s largest retail Non-Banking Financial Companies (NBFCs), offering credit solutions across commercial vehicles, two-wheelers, cars, gold, personal, and small business loans. The company is part of the 50-year-old Shriram Group, a well-established financial services conglomerate known for its customer-centric approach. In November 2022, Shriram Transport Finance Company Limited, Shriram City Union Finance Limited, and Shriram Capital Limited merged to create Shriram Finance Limited. As of March 31, 2026, the company operates through 3,225 branches with a workforce of 76,241 team members. Shriram Finance manages combined Assets Under Management (AUM) of ₹3.02 lakh crores, offering significant scale and growth opportunities for professionals.
Role Description The IT Support Specialist will provide day-to-day technical support to employees, ensuring reliable operation of desktop computers, peripherals, and core IT systems. Responsibilities include responding to help desk tickets, diagnosing and resolving hardware and software issues, installing and configuring devices, and supporting users with common applications and network connectivity. The role also involves documenting incidents and solutions, escalating complex issues when required, and coordinating with IT teams to maintain security and compliance standards. The IT Support Specialist will collaborate closely with business and operations teams to minimize downtime and improve user experience. This is a full-time, on-site role based in Sahibzada Ajit Singh Nagar.
Qualifications
Candidates should possess strong Technical Support and Help Desk Support skills, including user assistance and ticket management.
Candidates should possess solid Troubleshooting skills for diagnosing and resolving hardware, software, and network issues.
Candidates should possess hands-on experience with Desktop Computers, including installation, configuration, and maintenance.
Candidates should possess foundational knowledge of Information Technology concepts, operating systems, and basic networking.
Relevant diploma or degree in Computer Science, Information Technology, or a related field is preferred.
Ability to communicate clearly with non-technical users and document solutions in an organized manner.
Strong customer-service mindset, attention to detail, and ability to prioritize multiple issues in a fast-paced environment.
Industry certifications such as CompTIA A+, Network+, or equivalent are an advantage.

Work arrangement
No