Technical Account Manager

Technical Account Manager
A high-growth, VC-backed SaaS company hiring its founding India technical account management pod for its top enterprise logos
Location: Remote (India)
About the Company
A fast-scaling, venture-backed SaaS company is standing up its India technical account management function and has partnered with Flexiple to hire. You will be one of the first TAMs in the region, sitting close to the company's largest customers and shaping how technical trust gets built at scale. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Technical Account Manager, you will own the technical relationship with a portfolio of enterprise accounts after go-live, resolving complex issues and acting as the customer's advocate inside engineering.
Key Responsibilities
Technical Relationship Ownership
Own the end-to-end technical relationship for a portfolio of enterprise accounts post go-live
Guide customers through integrations, configuration changes, and architecture decisions
Run recurring technical business reviews covering usage, performance, and roadmap fit
Escalation and Cross-Functional Coordination
Own complex, account-specific technical escalations from first report to resolution
Partner with engineering and product to prioritize fixes and represent the account's technical context
Track recurring technical risks across the portfolio and flag them before they turn into churn risk
Ideal Candidate Profile
4 to 8 years in technical account management, solutions engineering, or senior technical support
Strong grasp of APIs, integrations, and the ability to read logs and debug production issues
Proven ability to manage enterprise stakeholders through high-stakes technical conversations
Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
Experience in B2B SaaS supporting enterprise or named accounts
Familiarity with tools such as Postman, Datadog, Zendesk, or Salesforce
Comfort with a partial US time-zone overlap
What We Offer
Direct ownership of the company's most strategic enterprise accounts from your first week
Remote-friendly, pan-India hiring with long-term placement
A seat close to engineering and product decisions that shape the roadmap
Hiring Process
HR Screening → Technical Round → Panel Round → Leadership Round → Culture Fit
This application is evaluated for this role and any future technical account management openings that match your profile.

Work arrangement
No