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🚨 We’re Hiring | Mentorship Program Manager
I’m hiring for a Mentorship Program Manager to own the end-to-end delivery and growth of the mentorship program.
This role is ideal for someone who is highly analytical, process-oriented, and comfortable managing a large mentor network while using data to improve mentor performance, student engagement and overall program quality.
🎯 What You’ll Own
Manage and monitor mentor performance, attendance, SLAs, no-shows and cancellations
Track key metrics including adoption, utilization, session ratings, no-show/cancellation rates and learner feedback
Own mentor payout data, including validation of sessions, incentives, penalties and deductions
Drive the overall mentorship program strategy, identifying gaps and implementing corrective initiatives
Increase student adoption through lifecycle communication, in-app nudges and engagement initiatives
Analyse learner feedback and identify recurring mentor, technical and quality issues
Work closely with Business/Category, Support, Product & Engineering teams to improve the mentorship experience
Manage escalations and take action on chronic mentor performance issues
🔍 We’re Looking For
2–5 years of experience in Program Management, Operations or Customer Success
Experience managing a mentor, tutor or freelancer network is highly preferred
Strong analytical skills with hands-on experience in Excel/Google Sheets, Pivot Tables & formulas
SQL/BI tool experience is a plus
Experience with payout/invoice data and policy-based calculations
Strong stakeholder management and communication skills
Comfortable having direct conversations with underperforming mentors
Strong process orientation and ability to build/improve operating playbooks
Prior EdTech, tutoring or mentorship program experience is a strong plus
📍 Location: Bengaluru
🏢 Work Mode: Work From Office
💼 Employment Type: Full-time
If you enjoy solving operational problems, working with data, managing stakeholders and building scalable learner programs, I’d love to connect!
📩 Interested? Apply here: https://forms.gle/XZrHNKZs5kepLJjJ7
Know someone who could be a great fit? Tag them or share this opportunity!
#Hiring #Mentorship #ProgramManager #ProgramManagement #Operations #CustomerSuccess #EdTechJobs #BengaluruJobs #BangaloreJobs #OperationsJobs #CustomerSuccessJobs #HiringNow
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