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We’re Hiring | Executive / Senior Executive – Loan Operations
Location: Domlur, Bengaluru
Experience: 1–3 Years
Company: Unacademy
We’re looking for a detail-oriented and proactive professional to join our Loan Operations team and drive smooth, timely processing of loan cases.
What You’ll Do:
• Manage daily loan cases and ensure processing within defined TATs
• Coordinate with lenders & Sales Teams for smooth application closure
• Track pending cases, identify bottlenecks & drive resolutions
• Handle loan-related escalations and customer/learner concerns
• Support Sales Teams with rejected/non-approved cases and payment failures
• Ensure adherence to SOPs, processes & compliance requirements
• Identify potential mis-selling/non-compliance cases and escalate appropriately
• Work with stakeholders to improve the overall loan journey
• Coordinate on course/goal mapping and re-mapping on loan forms
What We’re Looking For:
• 1–3 years of experience in loan processing/operations
• Strong command of Hindi & English
• Excellent written English communication
• Strong coordination, problem-solving & communication skills
• Ability to manage multiple cases and escalations within strict TATs
• Comfortable working in a fast-paced, target-driven environment
Interested?
Share your updated CV at bajwa.sargun@unacademy.com
Contact: 8860773881
Work arrangement
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