Field Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Job Summary:
The Engineering Technician Supervisor oversees the technician team, ensuring all activities comply with project specifications and safety protocols. They also handle scheduling, training, and quality control.
Responsibilities:
• Training and development of technicians
• Scheduling and assigning tasks to technicians
• Supervising and monitoring technicians' work performance
• Ensuring timely completion of projects and tasks
• Maintaining inventory and purchasing supplies
• Conducting quality control checks on completed work
• Handling customer complaints and resolving issues
• Ensuring compliance with safety regulations and protocols
• Conducting performance evaluations and providing feedback to technicians
• Creating and implementing standard operating procedures for technicians
• Collaborating with other departments to coordinate and prioritize work
• Managing budget and expenses for technician team
• Hiring and onboarding new technicians
• Organizing and leading team meetings and trainings
• Keeping records and documentation of technician work and progress
• Identifying areas for improvement and implementing solutions
• Handling disciplinary actions and conflicts within technician team
• Staying updated on industry developments and implementing best practices.
Team Management:
• Understand team dynamics and effective management practices. Supervisors should be adept at balancing individual tasks with overseeing team performance.
• Conflict Resolution: Ability to address conflicts within the team professionally and constructively.
• Motivational Skills: Inspire and motivate team members to achieve their best.
Adaptability:
• Supervisors often encounter changing priorities and unexpected challenges. Being adaptable and flexible is crucial.
• Decision Making: Make informed decisions based on organizational goals and guidelines.
High Impact Behaviors:
• Leadership by Example: Supervisors should model the behavior they expect from their team. This includes demonstrating a strong work ethic, integrity, and commitment to the organization’s values.
• Team Engagement and Development: Supervisors need to actively engage their team members, recognizing their strengths and providing opportunities for skill development. This also involves offering constructive feedback and fostering a supportive team environment.
• Operational Efficiency: Supervisors should strive for continuous improvement in processes, ensuring that the team works efficiently and effectively. This includes setting clear goals, monitoring progress, and adapting strategies as necessary.
Qualifications:
• A bachelor’s degree in Engineering technology, industrial management, or a related field with at least 4 years experience, with at least 1 year experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Extensive experience in Engineering principals.
• Proven ability to manage technical teams and coordinate complex projects.
• Excellent problem-solving and decision-making skills.
• Excellent problem-solving abilities and decision-making skills.
• Excellent communication skills, both written and verbal, for effective coordination and stakeholder engagement.
• Ability to identify issues quickly and develop effective solutions.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation